Paypal window closes

  • Hello and thank you for this great plugin. I am having an issue that I am hoping can be remedied.

    When the Express checkout is enabled and I click on one of the Paypal buttons, a new window opens to Paypal. The issue is that many times this window will show the loading icon, and then automatically close after a few seconds, bringing the customer back to the product page without checking them out. Sometimes it works fine, so this is an intermittent issue.

    Any help would be appreciated.

    Thanks!

    NOTE: I will add that I had this exact issue on another paypal express plugin that I had installed. I uninstalled that plugin and installed this one, in hopes the problem would go away. So it may have something to do with my site and not the plugin. I’m just not sure how to pinpoint this problem.

    • This topic was modified 6 years, 7 months ago by ddeg10.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor angelleye

    (@angelleye)

    It sounds like you have a jQuery conflict of some sort. Do you have a staging copy of your site you can test from? The procedure to figure this out would be to disable other plugins and switch to a basic theme temporarily. The issue will likely go away. Then you could re-activate each thing one-by-one until the problem comes back to find the culprit.

    Also make sure to clean out any caching / CDN tools you might be running. Those tools are great, but they can cause lots of headaches with troubleshooting this sort of thing.

    Thread Starter ddeg10

    (@ddeg10)

    The issue seems to have subsided on its own, and is likely due to Cloudflare. Maybe it just took some time for Cloudflare to play well with things. Thanks!

    Plugin Contributor angelleye

    (@angelleye)

    Sounds good. I hope you’ll stick with our plugin as I think you’ll find it has a lot more features and functionality than others. If you have a moment to leave a review for the plugin that would be greatly appreciated. Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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