Paypal USED TO pass transaction number

  • Resolved CreativeRaven

    (@arizonanorse)


    5 years, 8 months ago

    In our WooCommerce orders, before March 4 or so, we could see the PayPal Transaction ID. Now it just states payment is via PayPal. Having the transaction numbers available for our accountant is highly important. What happened???

    I have screenshots, but see no way to add them here.

Viewing 4 replies - 1 through 4 (of 4 total)

  • I’m seeing the PayPal ID in our Dashboard, it’s at the top of the Order Screen. What I’m no longer seeing is the PayPal fee breakdown.

    Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Can you confirm that you’re using PayPal Standard and not another PayPal plugin?

    Typically issues like this are caused by a theme or plugin conflict. Try switching back to a default theme like Twenty Nineteen and disabling all plugins except for WooCommerce to see if this resolves the issue.

    If so, then re-enable each one at a time until you find the one that’s causing the conflict.

    Thread Starter CreativeRaven

    (@arizonanorse)

    Ok I started getting error messages re IPN. Trying to track that down. On he other hand, we’ve been using this setup for over a year without issues. No major changes except for increased site security. I suspect that could be contributing but not sure what components could cause a problem with PayPal. Your thoughts?

    Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @arizonanorse

    PayPal’s IPN isn’t consistent. I would suggest replacing the IPN with PDT:

    https://docs.woocommerce.com/document/paypal-standard/#section-29

Viewing 4 replies - 1 through 4 (of 4 total)
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