Paypal Transaction not working on phone or tablet devices

  • Resolved yelenabuck

    (@yelenabuck)


    3 years, 8 months ago

    Hi there,

    My customers cant process their transaction through paypal when on a phone or tablet device. You can get to the paypal payment screen, click pay now but then it just goes to a blank screen and no transaction is made.

    Many thanks,

    Yelena

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support EastOfWest a11n

    (@eastofwest)

    Hi there,

    It seems like in mobile view (even on desktop, not just on tablets or mobile devices), when you click the PayPal button on a single product, for instance, your re-captcha is triggering an error, which appears to cascade causing the error in PayPal also.

    Either temporarily disable your re-captcha plugin, or otherwise remove the re-captcha code, if that’s how you’ve added it, to see if that resolves the issue?

    Thread Starter yelenabuck

    (@yelenabuck)

    Hi,

    Thanks so much! Yes its the recaptcha plugin that seems to be the problem. After I have disabled it it works but it doesn’t work with it activated. Shall I ask the recaptcha plugin support to see how to resolve it permanently?

    Plugin Support Tseten a11n

    (@tibetanitech)

    Hi @yelenabuck

    I’m glad we are able to locate the cause of the error. Yes, it would be great if ReCaptcha plugin developers can resolve this error as there might be many other users who are affected by this behavior.

    I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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