Paypal through plugin doesn’t recognize our account

  • Resolved joycegrace

    (@joycegrace)


    1 year, 3 months ago

    Hello,

    When attempting to connect to Paypal through your plugin, I get a little pop up window to log in.

    At first it suggests to create an account. But I click on “login” where it says, “Already have an account?”

    I enter an email to an existing Paypal Business account which definitely exists.

    I enter the country (Canada).

    I get taken to a page to “create” an account or login.

    I click to login.

    I enter a very legitimate Paypal Business account email, which I can definitely log in to in a different browser tab (using Chrome for everything, not incognito).

    I enter the very legitimate password that definitely works in a different browser tab.

    The little Paypal window (for connecting to the plugin) says “Some of your information isn’t correct. Please try again.” See screenshot: https://cloudup.com/cC0lnQw8lqn

    I open a new browser tab and use the exact same information to log in to our Paypal Business account, and it works.

    If I click “forgot password” I get a message that says “There’s no account associated with this email. Try another email address or create a new account.” See screenshot: https://cloudup.com/cvMTtzGiODq

    That message is absolutely not true. I am logged in to the PayPaypal business account in another browser tab while attempting to connect PayPal to the plugin.

    Can someone help explain or fix this?

    Please note: our account type in PayPal is “business.” However, we qualify for the charity rate. See screenshot: https://cloudup.com/cS_IO_hz38s

    • This topic was modified 1 year, 3 months ago by joycegrace.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support sdokus

    (@sdokus)

    Hi there,

    Sorry to hear that you’ve been experiencing this issue, that sounds very frustrating! I did a bit of research into past reports of similar situations and it seems like it is usually related to the popup attempting to load sandbox.paypal.com.

    This may be why the account credentials are not working, as the sandbox account is different from the live account.
    ?
    To disable the sandbox mode, head to Tickets > Settings > Payments > Enable Test Mode and uncheck the box. Then, try connecting to PayPal again.

    I hope this information helps, please let me know how it goes!

    Best,
    Sam

    Thread Starter joycegrace

    (@joycegrace)

    Thank you, it would help to have a note about that on the settings screen in that spot where the test mode is enabled

    Plugin Support Darian

    (@d0153)

    Hi @joycegrace

    Your feedback means a lot to us, and I want you to know that we truly care about making your experience as positive as possible. I will definitely share your thoughts about this particular setting with the team, and we’ll do our best to consider your suggestions for future improvements.

    If you have any other questions or concerns, please don’t hesitate to let us know. We’re always here to help!

    Plugin Support Darian

    (@d0153)

    Hi @joycegrace

    It seems like it has been some time since we received a response from you, therefore, I will consider this matter as resolved. If you require any further assistance, please do not hesitate to start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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