Paypal Subscriptions Issue

Hello,

Thanks for reaching out to us, we’re here to help.

When I select Paypal Vaulting Buttons are get visible on Checkout. How can I fix this?

Before choosing a subscription mode, it’s a good idea to check our documentation in subscriptions FAQ.

If you have Reference Transactions, the best option would be to use PayPal Vaulting, which offers more flexibility compared to PayPal Subscriptions, as shown in the comparison table.

Regarding the greyed-out button with PayPal Subscriptions, the reason is quite simple. The issue may be due to how your subscription products are set up in PayPal Payments. To ensure smooth operation with PayPal, each subscription product must be linked to a properly configured plan.

Here’s a step-by-step guide to ensure your subscriptions are correctly set up:

1. Go to Products > All Products on your platform. Here, you can either create a new product or edit an existing one. Ensure that the product type is set as either Simple Subscription or Variable Subscription.
2. For the subscription to work correctly, it must have a specified price and a defined billing cycle. Please note that once the product is connected to PayPal, the billing cycle settings cannot be modified.
3. Ensure the “Connect to PayPal” checkbox is selected and provide a Plan Name for your subscription. This step is critical for linking your product to a PayPal subscription plan.
4. Click “Publish” or “Update” to save your product settings. This action will create or update your PayPal Subscription product and its associated plan.

You can also find a similar guide and more information in our?documentation. If you’ve followed these steps and the issue persists please let us know and include a link to a product.

Kind Regards,
Krystian