Paypal subscription payment wouldn’t complete

Hi @havishka!

To know more about your setup, kindly provide us your System Status; you can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, paste in here your response.

Thanks!

Hello @judagutor

Thanks for replying. Here is my system report

### WordPress Environment ###

WordPress address (URL): https://gutsycreatives.com
Site address (URL): https://gutsycreatives.com
WC Version: 6.3.1
REST API Version: ? 6.3.1
WC Blocks Version: ? 6.9.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.2.1
Log Directory Writable: ?
WP Version: ? 5.9.1 - There is a newer version of WordPress available (5.9.2)
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.26
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 10000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.36-39-log
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.3.1
WC Database Prefix: wp_
Total Database Size: 67.97MB
Database Data Size: 50.78MB
Database Index Size: 17.19MB
wp_woocommerce_sessions: Data: 0.14MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.17MB + Index: 0.14MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.41MB + Index: 0.50MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.27MB + Index: 0.22MB + Engine InnoDB
wp_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_aioseo_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_blogs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_blog_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bpspro_db_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bpspro_login_security: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
wp_bpspro_mscan: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bpspro_seclog_ignore: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bp_activity: Data: 1.52MB + Index: 0.86MB + Engine InnoDB
wp_bp_activity_meta: Data: 0.13MB + Index: 0.16MB + Engine InnoDB
wp_bp_friends: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bp_groups: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_bp_groups_groupmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bp_groups_members: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_bp_invitations: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
wp_bp_messages_messages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bp_messages_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bp_messages_notices: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bp_messages_recipients: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_bp_notifications: Data: 0.09MB + Index: 0.14MB + Engine InnoDB
wp_bp_notifications_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bp_optouts: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_bp_user_blogs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bp_user_blogs_blogmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bp_xprofile_data: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_bp_xprofile_fields: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_bp_xprofile_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bp_xprofile_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
wp_csp3_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gr_configuration: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gr_orders_map: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gr_products_map: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gr_schedule_jobs_queue: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_gr_variants_map: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_layerslider: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_layerslider_drafts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_layerslider_revisions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_myCRED_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 6.50MB + Index: 0.23MB + Engine InnoDB
wp_postmeta: Data: 6.52MB + Index: 4.03MB + Engine InnoDB
wp_posts: Data: 4.52MB + Index: 0.47MB + Engine InnoDB
wp_rank_math_analytics_gsc: Data: 0.41MB + Index: 0.69MB + Engine InnoDB
wp_rank_math_analytics_inspections: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
wp_rank_math_analytics_objects: Data: 0.11MB + Index: 0.05MB + Engine InnoDB
wp_rank_math_internal_links: Data: 0.30MB + Index: 0.19MB + Engine InnoDB
wp_rank_math_internal_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_registration_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_slides: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_signups: Data: 5.52MB + Index: 4.77MB + Engine InnoDB
wp_site: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_sitemeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_sp_domain_mapping: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wp_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 1.52MB + Index: 0.69MB + Engine InnoDB
wp_users: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_user_registration_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcs_payment_retries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 6.52MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 1.25MB + Index: 0.27MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.47MB + Index: 0.16MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfwafconfig: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wprus_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wprus_nonce: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_indexable: Data: 1.52MB + Index: 0.30MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.22MB + Index: 0.19MB + Engine InnoDB

### Post Type Counts ###

ajde_events: 4
attachment: 1015
bp-email: 93
buddydrive-file: 28
course: 13
custom-css-js: 3
customize_changeset: 56
dp_intro_tours: 2
elementor_library: 1
foobar_notification: 7
forum: 2
nav_menu_item: 36
news: 3
oembed_cache: 5
page: 71
popup: 2
popup_theme: 8
post: 233
product: 11
product_variation: 10
question: 1
quiz: 1
reply: 21
revision: 13
seedprod: 1
shop_coupon: 49
shop_order: 141
shop_order_refund: 1
shop_subscription: 9
shopengine-template: 2
testimonials: 6
topic: 9
unit: 67
user_registration: 2
user_request: 1
vc_grid_item: 3
vc4_templates: 2
wcct_countdown: 7
wp_block: 15
wp_global_styles: 1
wplms-assignment: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (51) ###

Query Monitor: by John Blackbourn – 3.8.2
LayerSlider: by Kreatura Media – 7.0.7
bbPress: by The bbPress Contributors – 2.6.9
BP Profile Cover: by  – 1.3
Breadcrumb NavXT: by John Havlik – 7.0.2
BuddyDrive: by mrpritchett – 2.1.2
BuddyPress: by The BuddyPress Community – 10.1.0
BulletProof Security: by AITpro Website Security – 5.9
Cimy User Manager: by Marco Cimmino – 1.5.0
Simple Custom CSS and JS: by SilkyPress.com – 3.38.1
Disable Recaptcha - CF7: by Faiyaz Vaid – 1.2
Duplicate Page: by mndpsingh287 – 4.4.8
DW PromoBar: by DesignWall – 1.0.4
Elementor: by Elementor.com – 3.5.6
Envato Market: by Envato – 2.0.7
EventON: by AshanJay – 2.6
Finale Lite - Sales Countdown Timer & Discount for WooCommerce: by XLPlugins – 2.14.1
GetResponse for WordPress: by GetResponse – 5.5.18
Site Kit by Google: by Google – 1.69.0
Health Check & Troubleshooting: by The www.remarpro.com community – 1.4.5
Inactive Logout: by Deepen Bajracharya – 2.0.2
WPLMS GA: by VibeThemes – 1.0
WPBakery Page Builder: by Michael M - WPBakery.com – 6.8.0
LH Wayback Machine: by Peter Shaw – 1.03
PDF Embedder: by WP PDF Embedder Team – 4.6.4
Profile Builder: by Cozmoslabs – 3.6.8
reSmush.it Image Optimizer: by reSmush.it – 0.4.2
Rank Math SEO: by Rank Math – 1.0.84
Shareaholic - Grow and Engage Your Audience: by Shareaholic – 9.7.4
ShopEngine: by Wpmet – 2.1.0
TC Custom JavaScript: by Tiny Code – 1.2.3
Terms and Conditions Per Product: by Giannis Kipouros – 1.0.5
Unattach: by tamlyn – 1.2.2
Vibe Course Module: by Mr.Vibe – 3.9.9.7
Vibe Custom Types: by Mr.Vibe – 3.9.9.3
Vibe ShortCodes: by VibeThemes – 3.9.9.3.1
WooCommerce - Autocomplete Orders: by Serious Plugins – 1.1.4
WooCommerce Coupon Shortcodes: by itthinx
proaktion – 1.23.0

Braintree for WooCommerce Payment Gateway: by WooCommerce – 2.6.2
WooCommerce Stripe Gateway: by WooCommerce – 6.2.0
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.8
WooCommerce PayPal Payments: by WooCommerce – 1.7.0
WooCommerce Subscriptions: by WooCommerce – 4.0.2
WooCommerce: by Automattic – 6.3.1
Wordfence Security: by Wordfence – 7.5.8
WP Rocket: by WP Media – 3.8.7
WPLMS Assignments: by VibeThemes – 3.9.9.2
WPLMS Customizer Plugin: by VibeThemes – 1.0
WPLMS Dashboard: by VibeThemes – 3.9.9.1
WPLMS EventOn: by Mr.Vibe – 4.0
WPLMS Front End: by VibeThemes – 3.9.9

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (8) ###

BPS MU Tools: by AITpro – 9.0
Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0
Health Check Troubleshooting Mode: by  – 1.7.2
WPE ElasticPress Autosuggest Logger: by WP Engine – 1.0.0
WP Engine Cache Plugin: by WP Engine – 1.0.8
WP Engine Seamless Login Plugin: by WP Engine – 1.5.5
WP Engine Security Auditor: by wpengine – 1.0.10
WP Engine System: by WP Engine – 5.0.1

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #11 - /shop/
Cart: #12 - /cart/
Checkout: #13 - /checkout/
My account: #14 - /my-account/
Terms and conditions: #2625 - /privacy-policy/

### Theme ###

Name: WPLMS
Version: 4.300
Author URL: https://www.VibeThemes.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: wplms/woocommerce/archive-product.php
wplms/woocommerce/cart/cart.php
wplms/woocommerce/checkout/form-checkout.php
wplms/woocommerce/content-product.php
wplms/woocommerce/content-single-product.php
wplms/woocommerce/single-product/short-description.php
wplms/woocommerce/single-product/title.php
wplms/woocommerce/single-product.php

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://gutsycreatives.com
Subscription Statuses: wc-active: 2
wc-cancelled: 7

WooCommerce Account Connected: ? Yes
Active Product Key: ? No
Custom Retry Rules: ? No
Custom Retry Rule Class: ? No
Custom Raw Retry Rule: ? No
Custom Retry Rule: ? No
Retries Migration Status: ? Completed
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure

### Store Setup ###

Country / State: United States (US) — Washington

### Subscriptions by Payment Gateway ###

PayPal: wc-cancelled: 6
Stripe: wc-active: 2
wc-cancelled: 1

### Payment Gateway Support ###

PayPal: refunds
products
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions

Stripe: products
refunds
tokenization
add_payment_method
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: ?
Reference Transactions: ?
Used PayPal Checkout plugin: ?

### Action Scheduler ###

Complete: 1,145
Oldest: 2022-03-07 16:44:56 -0800
Newest: 2022-03-12 06:28:28 -0800

Failed: 1
Oldest: –
Newest: –

Pending: 7
Oldest: 2022-03-12 10:57:24 -0800
Newest: 2022-03-17 03:22:07 -0700

### Status report information ###

Generated at: 2022-03-12 06:31:08 -08:00

Hi @havishka

Thank you for sharing your system status. Since you are using our paid extension (WooCommerce Subscriptions), you have access to our support team at WooCommerce.com.

Please contact us at?WooCommerce.com > My Account > Support. We’ll be able to take a closer look at your site and troubleshoot the issue there.

@havishka

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have other questions, please feel free to open a new topic.