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Resolved biospherix
(@biospherix)

5 years, 1 month ago

I spent a few days figuring out why my download link wasn’t appearing after completing an order using PayPal Standard with a PayPal sandbox account.

The site is hosting digital products that are virtual+downloadble, which means the Order status has to immediately read as ‘complete’, however it was stuck on ‘Pending’ for ages.

The solution is very straightforward but not explicitly documented anywhere. The instructions are generally to just insert the API details from the sandbox account, as when you click on ‘Enable PayPal Sandbox’ those fields go blank. What is not fully clear is that you also need to:

1) Insert the PayPal Sandbox Business email into the ‘PayPal email’ field.
2) Insert the PayPal Sandbox Business Identity Token into the ‘PayPal identity token’ field.

The order status should now immediately read ‘Complete’ and the download link should now appear in the Checkout page once payment is confirmed.

If you are still having issues, disable the Instant Payment Notification (IPN) in the Sandbox Business account.

When your site goes live and you click off the ‘Enable Sandbox’, ensure you add back your own email and Identity Tokens into the relevant fields.

Hope this helps anyone who is also facing this problem and Woocommerce take note and make updates to their documentation to reflect the issue.

Thanks.

Viewing 8 replies - 1 through 8 (of 8 total)

3 Sons Development – a11n
(@3sonsdevelopment)

5 years, 1 month ago

Hey @biospherix,

Thanks so much for taking the time to document this for the community!

wpallthetime
(@wpallthetime)

4 years, 11 months ago

Can anyone confirm that if you click enable sandbox, enter your sandbox credentials, and then uncheck the sandbox does it change the password and signature to your live credentials?

It seems like it does because the e-mail changes, but I can’t see the password/signature so am not positive.

3 Sons Development – a11n
(@3sonsdevelopment)

4 years, 11 months ago

Hey @wpallthetime,

I can confirm that it does change the field. There are actually eight fields in the settings screen. Four for live and four for sandbox.

The checkbox changes which set of fields has display: none set on them. When you check to “enable sandbox” it hides the live fields. When you uncheck that box, it hides the sandbox ones and reveals the live ones.

That also lets you have both live and sandbox credentials saved so you can switch between them.

Cheers

wpallthetime
(@wpallthetime)

4 years, 11 months ago

Thanks Three Sons, very nice response! Curious – what is the fourth field?

I see API Username, Password and Signature.

mattrixk
(@mattrixk)

4 years, 11 months ago

@biospherix Can you tell me how to find the Sandbox Business Identity Token within Paypal?

When you’re on the https://developer.paypal.com/developer/accounts/ page and you go down to Manage Accounts and click on the View/Edit Account link it opens a modal with Account Details. Is it in there somewhere?

mattrixk
(@mattrixk)

4 years, 11 months ago

Never mind @biospherix I found out.

For anyone else curious I followed the instructions here: https://stackoverflow.com/questions/8961544/how-do-i-get-identity-token-in-paypal-sandbox

Basically, I had to log into sandbox.paypal.com with the Sandbox Business logins, go to https://www.sandbox.paypal.com/businessmanage/preferences/website and turn on “auto payment” and “payment data transfer”.
Thread Starter biospherix
(@biospherix)

4 years, 11 months ago
Glad you figured it out.

I can confirm that as of Woocommerce 4.0.1 this issue has still not been resolved. I suggest the solution (to Woocommerce) would be to rename and change/blank the following fields (along with the API fields) as follows:

Receiver email (change to Live / Sandbox Receiver email)
PayPal identity token (change to Live / Sandbox PayPal identity token)

Happy to have helped with this issue.

Stay Safe.
- This reply was modified 4 years, 11 months ago by biospherix.
mattrixk
(@mattrixk)

4 years, 11 months ago

@biospherix Oh, I just realised I never actually thanked you, so a huge THANK YOU, this information was exactly what I needed, and couldn’t find anywhere else.