Paypal sending billing address to woocommerce as shipping address

  • Resolved wlc17

    (@wlc17)


    1 year, 7 months ago

    I have a WooCommerce site that only delivers products to local areas, we allow people all over the world to place orders, but for shipping it has to be a local address, if not they can choose ‘pickup in store’.

    The site has been working fine for a number of years but recently people with a ‘non-local’ address cannot place an order using a local shipping address (e.g. someone in another country ordering a gift to be delivered to a friend), during check out the website asks for shipping address, in which they enter a correct/valid local address, then it goes to Paypal where they enter their CC info and their billing address (which is non-local), but then the order fails and it shows the error that it cannot be shipped to this address.

    As if the billing address in Paypal is being sent as a shipping address.

    In the meantime, I have change the WooCommerce setting to ship to all addresses, so now ‘non-locals’ can actually place/pay for orders, however this is still an issue because the shipping zones are based on the shipping postal code, so even if the customer enters a local address, because they Paypal billing address is not local its not matching the postal codes in the shipping zones and there fore they cannot choose a shipping option.

    Any advise appreciated

    • This topic was modified 1 year, 7 months ago by wlc17.
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  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @wlc17

    Thank you for reaching out to us. We would like to help you resolve this behavior you experience with the shipping details.

    To better understand your site’s configuration, could you please share a copy of your WooCommerce system report with us? You can find this by following these menu items WooCommerce > Status > Get system report > Copy for support

    You can share the report either here in the forums or privately with us from here: https://woocommerce.com/document/woocommerce-paypal-payments/#get-help
    If you send a private message, please include a link to this thread.

    Once we have this information, we’ll be better equipped to assist you with the problem you’re experiencing. Thank you

    Kind regards,
    Niklas

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    We’ll be here to assist when you are ready to continue looking into this with us. But since we haven’t head back in a while, I will mark this thread resolved for now.
    If you have any further questions, please feel free to reopen this topic or create a new one. Or share your details with us privately as described abive.

    Thank you! ??

Viewing 2 replies - 1 through 2 (of 2 total)
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