PayPal Refund API issue

  • Resolved Tom

    (@tomwenk)


    2 years, 10 months ago

    Hey, I’ve been having a big problem in our store for a few days now. Namely, we can no longer refund orders via PayPal. Every time my team or I want to refund an order, the following error appears:

    An error occurred while attempting to create the refund using the payment gateway API.
    Es ist ein Fehler aufgetreten w?hrend versucht wurde eine Erstattung an die API des entsprechenden Zahlungswegs zu übermitteln.

    This was not the case about 1-2 weeks ago. Meanwhile we have the problem daily and every Paypal order can no longer be refunded.

    What can be the reason for this? We need urgent help.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @tomwenk,

    We are investigating what could be causing this error during refunds.
    There doesn’t seem to be an obvious way for us to reproduce it but will look into it further nonetheless.
    Could you please give it a try with the previous minor version 1.7.0?
    Thanks!

    Kind regards,
    Niklas

    I am also having this problem with the new Woocommerce PayPal plugin. Could someone look into this as a matter of urgency?

    Regards

    Brigid

    Thread Starter Tom

    (@tomwenk)

    WooCommerce PayPal Payment Support answer was this one:

    `Hello Tom,

    this issue has been showing up more over the last 2 / 3 weeks and we are actively looking into it.
    The issue we see is that it is affecting not just our last release but we also saw it occurring merchants that are running version 1.6.x and 1.7.x. This is why we believe that it might be an issue that is caused on the server end and not by the plugin itself. We are working with PayPal to have them look into this.

    In order to confirm you are facing the same issue, you need to activate the logging function in the plugin settings page and check the logs for the entry containing “No country given for address”.
    In order to get the error logs from our plugin, you will need to enable “logging” on our plugin’s settings. You can enable logging here: WooCommerce > Settings > Payments > PayPal > “Logging”.

    After you have done this, the next time you encounter this error, a log should be added in your logs here:
    – WooCommerce > Status > Logs > select “woocommerce-paypal-payments…” in the dropdown and click on view.

    I have already linked the bug we have open for this issue to your ticket, so you should get update once we have a fix or workaround available for you.

    Kind regards,
    Joost

    —
    Joost van de Vijver

    Inpsyde Support Team
    PayPal Payments Support`

    hopefully they can fix this shit ASAP..

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello all,

    Good news, we have created a fix for this issue and will add this to our next release. If you want to test the fix, you can download and install this package.

    If after you replace the PayPal Payments plugin with this package you still get this error, please open a new thread, so we can take another look. We do expect this to be resolved with this fix and the next release. Because of this, I will mark this thread as released.

    Kind regards,
    Joost

Viewing 4 replies - 1 through 4 (of 4 total)
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