Paypal receiving wrong payment “To” details

Sadly I’m getting Payment Failed on this website still – https://www.lavenderandlovage.com/buy-book-tea-towels – this form is currently in sandbox mode

And also here https://www.athelstanmuseum.org.uk/test/ – again the form is in sandbox mode.

All three sites are using the latest version of the plugin 1.14.8

Hi there @jowaltham

Yup, I just tested the forms on those 2 sites of yours, and they both return:
“Payment failed, please try again!”

So I set up a quick little form on my test site, which works as expected in PayPal sandbox with no errors: https://newcoolsite.ml/application-form/

At this point, I think the best thing would be if we could test your forms on our sites to see if they function as they should in a different environment.

Would you please export one or both of the forms that are returning that odd error, and upload to a sharing service like pastebin.com or Dropbox/Google Drive, then share a link to that here?

Instructions for export can be found here if you’re not sure how:
https://premium.wpmudev.org/docs/wpmu-dev-plugins/forminator/#import-export

Cheers!
Patrick

Here are the two forms:
https://pastebin.com/B6q4x8xR
https://pastebin.com/5vZYukRP

I had thought the issue was related to our specific web host – 34sp.com – but now my test site is working that rules that out. I still don’t understand what happened between my test site not working to working as I didn’t change anything!

34SP have WordPress in a subfolder so the setting’s WP URL has /wp at the end which has caused us the odd issue with plugins.

But for us this was all working on both of these sites up until the 22nd of December 2020.

Both forms are now working. Just like our test form they’ve started working without any further changes.

Thank you for looking into it for me.

Thank you for letting us know, @jowaltham.

Feel free to start a new topic if you need further help.

Have an amazing week.

Jorge