PayPal Problems

Paypal Log


REQUEST

{
"purchase_units": [
{
"custom_id": 16,
"items": [
{
"name": "Curso de Educa??o Política | Turma 01",
"quantity": "1",
"unit_amount": {
"currency_code": "BRL",
"value": "6.00"
}
}
],
"amount": {
"currency_code": "BRL",
"value": "6.00",
"breakdown": {
"item_total": {
"currency_code": "BRL",
"value": "6.00"
}
}
},
"payee": {
"email_address": "" }, "shipping": { "type": "SHIPPING", "name": { "full_name": ""
},
"address": {
"address_line_1": "", "address_line_2": "",
"admin_area_2": "Itajaí",
"admin_area_1": "",
"postal_code": "88309601",
"country_code": "BR"
}
}
}
],
"intent": "CAPTURE",
"payment_source": {
"paypal": {
"experience_context": {
"user_action": "PAY_NOW",
"payment_method_preference": "UNRESTRICTED",
"return_url": "https://egccapacitacoes.com.br/wp-json/tutor/v1/ecommerce-webhook?payment_method=paypal&encodedData=eyJzdWNHIDEN....",
"cancel_url": "https://egccapacitacoes.com.br?tutor_order_placement=failed&order_id=16"
},
"attributes": {
"vault": {
"store_in_vault": "xxxxxx",
"usage_type": "MERCHANT"
}
}
}
}
}

RESPONSE:

{
  "name": "UNPROCESSABLE_ENTITY",
  "details": [
    {
      "issue": "NOT_ENABLED_TO_VAULT_PAYMENT_SOURCE",
      "description": "The API caller or the merchant on whose behalf the API call is initiated is not allowed to vault the given source. Please contact PayPal customer support for assistance."
    }
  ],
  "message": "The requested action could not be performed, semantically incorrect, or failed business validation.",
  "debug_id": "8987ae34b3362",
  "links": [
    {
      "href": "https://developer.paypal.com/api/rest/reference/orders/v2/errors/#NOT_ENABLED_TO_VAULT_PAYMENT_SOURCE",
      "rel": "information_link",
      "method": "GET"
    }
  ]
}

Hello @mosaicdigital,

Thank you for reaching out to us.

The error message NOT_ENABLED_TO_VAULT_PAYMENT_SOURCE typically occurs when the API caller does not have the necessary permissions to vault a payment source. Could you check the following settings?

1. Enable VAULT under “Accept payments” : Ensure that VAULT is enabled in your PayPal settings. You can refer to this screenshot for guidance: Screenshot
2. Webhook Settings : Make sure that VAULT events are selected in your webhook configuration. You can review this in the following screenshot: Screenshot

Checked the 2 items above and I still have the same error

The Valt payment option was already active
Screenshopt

I enabled valt webhooks and I have the same problem
Screenshot

• This reply was modified 1 week ago by mosaicdigital.

read some reports from people who use woocomerce, who had the same problem, which was resolved by cleaning the database How could I remove some junk from the previous payment setup? Maybe something directly in the database The restore to default button didn’t work for me

https://github.com/woocommerce/woocommerce-paypal-payments/issues/2948

Hello @mosaicdigital,

Thank you for checking those settings and providing the screenshots.

Please ensure that your PayPal account is a business account and has the necessary permissions for vaulting. Also, double-check that you are using the correct Live API credentials (Client ID & Secret) for live mode, as using sandbox credentials in live mode can cause unexpected errors.

If the issue persists, I recommend reaching out to PayPal support with the full error message and your account details so they can investigate further.