• Resolved tomf2468

    (@tomf2468)


    I have a client with Woo running the new/free PayPal plugin. Everything they sell is a simple virtual product, so they don’t actually ship anything. They use to get the address (street, city, state, zip) clients entered into Woo repeated in the confirmation emails from both Woo and PayPal. Now, they only get the address from Woo, not from the PayPal email confirmations.

    I thought the PayPal plugin’s “Card Billing Data Handling” (Woo > Settings > Payments > PayPal > Manage) might control that, but it didn’t change anything.

    Due to some accounting issues, they really want the address in the PayPal confirmation emails. Any hope of getting that?

    Thanks,
    Tom

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi Tom!

    Thank you for reaching out.

    To know more about your site setup and point you in the right direction, kindly provide us your System Status; you can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, you can paste your response here.

    Thanks!

    Thread Starter tomf2468

    (@tomf2468)

    Thanks for your help Juan, here is the status report

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.2manylizards.com/store
    Site address (URL): https://www.2manylizards.com/store
    WC Version: 6.8.0
    REST API Version: ? 6.8.0
    WC Blocks Version: ? 8.0.0
    Action Scheduler Version: ? 3.4.0
    Log Directory Writable: ?
    WP Version: ? 5.9.3 - There is a newer version of WordPress available (6.0.1)
    WP Multisite: –
    WP Memory Limit: 128 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.30
    PHP Post Max Size: 64 MB
    PHP Time Limit: 50000
    PHP Max Input Vars: 5000
    cURL Version: 7.64.0
    OpenSSL/1.1.1n
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.38-log
    Max Upload Size: 64 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.8.0
    WC Database Prefix: wp_
    Total Database Size: 17.12MB
    Database Data Size: 11.25MB
    Database Index Size: 5.87MB
    wp_woocommerce_sessions: Data: 4.02MB + Index: 0.08MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.13MB + Index: 0.14MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 0.05MB + Index: 0.13MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.16MB + Index: 0.09MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_options: Data: 3.05MB + Index: 0.08MB + Engine InnoDB
    wp_postmeta: Data: 2.50MB + Index: 4.03MB + Engine InnoDB
    wp_posts: Data: 0.39MB + Index: 0.25MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 74
    custom_css: 1
    nav_menu_item: 7
    page: 7
    post: 5
    product: 86
    revision: 76
    shop_coupon: 1
    shop_order: 1009
    shop_order_refund: 7
    woocustomemails: 2
    wp_global_styles: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (8) ###
    
    Ocean Extra: by OceanWP – 2.0.4
    All-in-One WP Migration: by ServMask – 7.63
    Jetpack: by Automattic – 11.2
    Product Customer List for WooCommerce: by Kokomo – 3.0.9
    Woo Custom Emails Per Product: by Alex Mustin – 2.2.9
    WooCommerce PayPal Payments: by WooCommerce – 1.9.2
    WooCommerce Shipping & Tax: by WooCommerce – 1.26.3
    WooCommerce: by Automattic – 6.8.0
    
    ### Inactive Plugins (2) ###
    
    Akismet Anti-Spam: by Automattic – 5.0
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #11 - /
    Cart: #12 - /cart/
    Checkout: #13 - /checkout/
    My account: #14 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: OceanWP Child
    Version: 1.0
    Author URL: https://oceanwp.org/
    Child Theme: ?
    Parent Theme Name: OceanWP
    Parent Theme Version: 3.3.4
    Parent Theme Author URL: https://oceanwp.org/about-oceanwp/
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: oceanwp/woocommerce/cart/mini-cart.php
    oceanwp/woocommerce/content-single-product.php
    oceanwp/woocommerce/loop/loop-start.php
    oceanwp/woocommerce/single-product/title.php
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ?
    Shop country code: US
    WooCommerce currency supported: ?
    PayPal card processing available in country: ?
    Pay Later messaging available in country: ?
    Webhook status: –
    Vault enabled: ?
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: ?
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    wc-pay-subscriptions-page
    
    Disabled Features: minified-js
    settings
    
    Daily Cron: ? Next scheduled: 2022-08-16 18:06:37 -07:00
    Options: ?
    Notes: 96
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 86
    Oldest: 2022-07-25 18:16:13 -0700
    Newest: 2022-08-14 20:26:37 -0700
    
    Pending: 1
    Oldest: 2022-08-15 18:20:41 -0700
    Newest: 2022-08-15 18:20:41 -0700
    
    ### Status report information ###
    
    Generated at: 2022-08-15 11:31:42 -07:00
    

    Hi @tomf2468

    Thank you for sending the System Status Report.

    WP Version: ? 5.9.3 – There is a newer version of WordPress available (6.0.1)

    Can you please try to update to the latest version of WordPress?

    Woo Custom Emails Per Product: by Alex Mustin – 2.2.9

    I can see that you’re also using this plugin which might affect the content of the order confirmation email. Can you please try to disable this plugin and see if that works?

    Otherwise, if the problem still remains unresolved, it could be due to a conflicting tool present on the site. You can read more about plugin and theme conflicts in our Self-Service Guide.

    Hope this helps!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Paypal plugin and shipping address in notifications’ is closed to new replies.