PayPal payments using Woocommerce not working and redirecting to Paypal homepage

  • Resolved Matt

    (@boxwebdesign)


    5 years, 3 months ago

    Hi,

    We received an email by a customer yesterday who is not able to complete the order paying with PayPal, instead of redirecting to the Confirmation page she’s redirected to the Paypal Home page.

    We use Woocommerce and we process payments with Stripe (working) and PayPal (currently disabled as it’s not working), the last payment processed with this method correctly was on nov. 27.

    Did any other Woocommerce user have the same issue with Paypal?
    Do you know how to solve this?

    Thanks,
    Matteo

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support con

    (@conschneider)

    Engineer

    Hi Matteo,

    Does it work when you test PayPal payments using sandbox mode?

    Kind regards,

    mother.of.code

    (@imazed)

    The Mother of Code

    Hey there – looks like you’re all set on this. I’m setting this topic to ‘resolved’ but do feel free to open a new one if you need more help.

    Thread Starter Matt

    (@boxwebdesign)

    I solved deactivating all plugins and discovering that it was the Product Attachment for WooCommerce by Thedotstore.
    I don’t know the specific reason, but now I’m not using that plugin anymore and replaced it with something else.
    Thank you anyway

    mother.of.code

    (@imazed)

    The Mother of Code

    Hey there Matt, thanks for letting us know about this! You may want to get in touch with the developers of that plugin and let them know about it ??

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘PayPal payments using Woocommerce not working and redirecting to Paypal homepage’ is closed to new replies.

Tags