Paypal payments not sending line items to paypal

  • Resolved montaspet21

    (@montaspet21)


    2 years, 11 months ago

    Hi, I’m using Paypal Payments v1.7.0 with Woocommerce on my store. To calculate tax I use Woocommerce Shipping & Tax.
    When a payment is sent through the website, my accountant can not see how much tax was charged from Paypal’s interface. It doesn’t appear that the Paypal Payments plugin sends the tax information as a separate line item, only the total for the entire transaction.
    However, my accountant requires this information to be separated out as we sell to a variety of areas with different sales taxes. Can anyone help me resolve this please?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @montaspet21,

    When there are no order details in the PayPal dashboard, these likely had to be dropped due to a subtotal mismatch. If the details are not dropped upon mismatch, then PayPal would return an error and reject the payment instead.

    Can you reproduce this behavior when creating a sandbox payment? If yes, does it also persist when you disable all other plugins except for WooCommerce and PayPal Payments?
    Thanks!
    Here’s a guide that explains the conflict testing steps in more detail:
    How to test for conflicts

    Kind regards,
    Niklas

    Plugin Support Femi

    (@femiyb)

    Hi there

    We have not heard back from you in a while, so I’m marking this thread as resolved.
    We’ll be here to assist when you are ready to continue looking into this with us.
    If you have any further questions, please feel free to reopen this topic or create a new one.

    Cheers! ??

Viewing 2 replies - 1 through 2 (of 2 total)
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