Paypal Payments adding additional costs

  • Resolved Tim

    (@kool_69)


    4 months ago

    Dear Woocommerce Paypal Payments Support Team,

    since we updated Woocommerce and Woocommerce Paypal Payments one week ago, we are experiencing a strange issue when users paying with Paypal, additional charges are applied.

    In our tests on our staging environment with Paypal Sandbox it seems that this issue only occurs when using the paypal quick checkout buttons on the cart or single product page.

    In that case the shipping costs appear as net value within the Paypal Quick Checkout Modal, even if the price contains the shipping costs in gross already.

    On the LIVE environment we see the following order notes:

    Payer action required, possibly overcharge. Payer needs to perform the following action before proceeding with payment…

    We are happy to securely share our logs with you – please let us know how to proceed.

    Thanks in avance,
    Tim

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @kool_69

    Thanks for reaching out to us, we’re here to help.

    To help us diagnose the issue more effectively, we need access to your system report. Please follow these steps to share your system status report with us:

    1. Navigate to the?WooCommerce / Status?section in your site’s admin panel.
    2. Click on the?Get system report?button and then click?Copy for support.
    3. Paste the report into our?PrivateBin.
    4. After uploading, please share the link here so we can review the details thoroughly.

    We are waiting for your system reports to proceed with the analysis.

    Payer action required, possibly overcharge. Payer needs to perform the following action before proceeding with payment…

    This message in the order notes usually appears when you add extra taxes to an order. We need to know which plugin you are using for this, or please share any custom code you use. This is not part of the standard WooCommerce process.

    Kind regards,
    Krystian

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @kool_69

    Since we have not received any further communication from you, we are assuming that your issue has been resolved. Therefore, we mark this thread as resolved.

    If you still have any questions or if a new problem arises, don’t hesitate to open a new thread.

    Kind regards,
    Krystian

Viewing 2 replies - 1 through 2 (of 2 total)
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