Paypal Payment not working

  • Resolved kjm01

    (@kjm01)


    5 years, 1 month ago

    I am using this plugin as my primary payment plugin. During checkout after filling all the require details of user now go for the payment and select “Pay with your PayPal Account” OR “Pay with Credit or Debit Card Powered by Braintree Gateway” as payment method. After click on Place order button it is showing the error. Please check below screenshot:
    https://prnt.sc/r14ty5

    My website URL is: https://compassbracelets.com/

    Please resolve this issue asap

    Thanks,

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor SkyVerge

    (@skyverge)

    Hey @kjm01!

    Thanks for contacting us about our PayPal Powered by Braintree gateway plugin! I’m happy to help out ??

    I’ll need a bit more information on what the communication with Braintree looks like to troubleshoot this issue further. Would you please contact support through our site and send over a transaction log by following these steps?

    1) Go to WooCommerce > Settings > Payments, select the gateway, and change the Debug Mode setting to “Save to Log”. You may need to do this for both credit card and PayPal. Save changes.
    2) Run another test transaction.
    3) Go to WooCommerce > Status > Logs and find the log from your transaction. Click “View” to show the Braintree log. Please note that the log may be in UTC/GMT time, so it may be offset by a few hours.
    4) Then, copy and paste the log file into your email to support.

    Would you please contact support through our site once you’ve had a chance to enable logging and have encountered this issue again?

    I’ll be happy to help investigate this further via email.

    Thanks!
    Kristy

    Thread Starter kjm01

    (@kjm01)

    Hello Team
    I am not able to add my card details in credit card fields during the payment. It is showing me the error like “Braintree SDK is missing” in the console. Please help to resolve this issue.
    https://prnt.sc/r1lw3g

    Plugin Contributor SkyVerge

    (@skyverge)

    Hey @kjm01!
    ?
    This console error isn’t a known issue and not something that we usually see. The Braintree error along with the ERR_CERT_AUTHORITY_INVALID errors from your screenshot indicate a potential conflict locally and/or in your browser. That said, it’s possible that any theme or plugin that modifies JavaScript could interfere with loading the Braintree SDK on the checkout page.
    ?
    ?If you’d like our help to troubleshoot this further, please contact us via our support form. I’ll be happy to assist you from there!
    ?
    ?In the meantime, is there anything else I can help with?
    ?
    ?Thanks!
    ?Kristy

    Thread Starter kjm01

    (@kjm01)

    Hello Team

    Can you help me to troubleshoot this error. Please let me know how I can deal with the troubleshooting of this error.

    Thanks,

    Plugin Contributor SkyVerge

    (@skyverge)

    Hey @kjm01!

    Absolutely, would you please contact support through our site and make sure to mention this thread and I’ll help investigate directly through email?

    Thanks!
    Kristy

Viewing 5 replies - 1 through 5 (of 5 total)
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