PayPal Payment not captured

  • justaddsalt

    (@justaddsalt)


    2 years ago

    Hi,

    We have a customers who subscription orders are failed and staying on hold.

    In her order it says

    -Not captured-
    To capture the payment select capture action from the list below.
    https://i.stack.imgur.com/69sBj.png

    In PayPal is says her payment is pending.
    The after 30 days it goes to void in our PayPal account.

    Any ideas? I have asked the customer to log into her account to see if there are any issues her end.

    Thanks
    Bec

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