Paypal payment is not receiving

  • Resolved mridulmet

    (@mridulmet)


    3 years, 8 months ago

    Hi
    I have made an woocommerce website for one of my client. I have added the paypal payment integrated with woocommerce. I have also added my client’s paypal email in it. But when a customer order and make payment the payment goes to my email address which is the admin email address i dont have any paypal acc with the email. Why its happening?

    I need to solve the problem. Need some suggestions

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    Just to make sure – have you double-checked that the email address configured under WooCommerce > Settings > Payments > PayPal is that of your customer? Also, did you perhaps configure a staging/testing site and customers are purchasing products or *that* site (where your own email address might have been used) instead of the live one?

    Finally – Are orders being successfully marked as “Processing” or “Completed” in WooCommerce?

    Thanks!

    Thread Starter mridulmet

    (@mridulmet)

    Thanks for quick reply. I have double checked everything.the email is right and this is no testing stage and orders are marked as processing. Even I got mail from paypal that i have recieved payment. But i dont have any paypal acc with the admin email @riaanknoetze

    • This reply was modified 3 years, 8 months ago by mridulmet.
    Plugin Support RK a11n

    (@riaanknoetze)

    Hmmm, that sounds odd indeed! Have you checked (or asked your client) whether *your* email address is configured at PayPal.com to received notifications? Also – is the Payment Gateway set to use sandbox mode perhaps?

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @mridulmet,

    We’ve not heard back from you in a while, so we were checking if you had any updates regarding this thread, especially regarding the PayPal configurations.

    Kindly update us.
    Thanks.

    Mirko P.

    (@rainfallnixfig)

    Hi there,

    We’ve not seen any activity on this thread for a while, so I’m marking this thread as resolved.

    Feel free to start a new thread if you have any more questions!

    Cheers.

Viewing 5 replies - 1 through 5 (of 5 total)
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