Paypal payment error

Hello @divyasinghinfo

the 2 PayPal payment options are caused by 2 different plugins. The bottom plugin with the yellow payment button is our plugin. The other option seems to be an older PayPal plugin. You need to deactivate the other PayPal plugin or deactivate the payment option to get it removed from this page.

The “MISSING SHIPPING ADDRESS” error shows when PayPal rejects a payment. This error is triggered when incomplete address details are sent to PayPal and provides a bit of context for a developer, but end users usually don’t know what that is supposed to mean.

Possibly a better error would be: PayPal refused the transaction. Please verify your billing details and try again.

Does this answer your question? Let me know if you have additional questions.

Kind regards,
Joost

Hi,

I don’t have another paypal plugin except stripe. https://imgur.com/rCH4OdV
I still cannot understand which plugin is creating this problem.

Hello @divyasinghinfo

Stripe cannot be the culprit for this. Can you provide me with your system report? If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
(please add the URL of this thread in the ticket as well)

Kind regards,
Joost

What is system report?
Could you please send me some article so that I an understand?

Hello @divyasinghinfo

You can copy the logfiles from here:
– WooCommerce > Status > Get system report > Copy for support
– WooCommerce > Status > Logs > select “woocommerce-paypal-payments-integration-\[…\]” in the dropdown and click on view.

Kind regards,
Joost

The missing shipping address issue should be fixed after our 1.6.2 release.
Marking this thread as resolved. In case you’re still having problems, feel free to let us know!

Kind regards,
Joost