PayPal payment button greyed out

Hello @mouindi

Thanks for reaching out to us, we’re here to help.

The button is typically greyed out for subscriptions not linked to the PayPal plan in PayPal subscriptions mode. To better assess the situation, we need a system report and the URL of your website to examine it. Please follow these steps to obtain the report:

1. Go to the WooCommerce / Status section on your site.
2. Click on Get system report.
3. After the report generates, click Copy for support to copy it.

Once you have the report, please upload it to our secure drop site: PrivateBin. After uploading, paste the link here so we can analyze it further.

Kind regards,
Krystian

Hi, you can access the system report here – https://privatebin.inpsyde.com/?b9e38d9882378fd4#4atRVbh1i2h8AFRTRBTYqQ11ePJ7nzU2njx6n8orJ6pm

Hello?@mouindi

It seems that the issue might stem from the setup of your subscription products in PayPal Payments. For subscription products to work seamlessly with PayPal, each subscription must be tied to a properly configured plan.

Image link: https://f005.backblazeb2.com/file/Inpsyde/upload/2024/04/4hztvodN0x.png

Here’s a step-by-step guide to ensure your subscriptions are correctly set up:

1. Go to Products > All Products on your platform. Here, you can either create a new product or edit an existing one. Ensure that the product type is set as either Simple Subscription or Variable Subscription.
2. For the subscription to work correctly, it must have a specified price and a defined billing cycle. Please note that once the product is connected to PayPal, the billing cycle settings cannot be modified.
3. Ensure the “Connect to PayPal” checkbox is selected and provide a Plan Name for your subscription. This step is critical for linking your product to a PayPal subscription plan.
4. Click “Publish” or “Update” to save your product settings. This action will create or update your PayPal Subscription product and its associated plan.

You can also find a similar guide and more information in our documentation. If you’ve followed these steps and the issue persists please let us know and include a link to a product.

Kind Regards,
Krystian