PayPal order status changes from Complete to ON HOLD?

  • Resolved Larry McMahon

    (@larry-mcmahon)


    3 years, 8 months ago

    Hi,

    Re: Woocommerce Anti-Fraud plugin

    We think email verification is important for *most* of our order processing.

    I see that the plugin changes the status of orders that fail the PayPal email verification in an ON HOLD status. This is good thing.

    If I move the order to COMPLETE, will it still change the status back to ON HOLD?
    Some types of order emails will never verify, but we directly consult with our customers before placing orders:

    1. The customer used PayPal w/o logging in. We may come to disallow this, but currently it is permitted.

    2. The order is placed with a different email than that used to login to PayPal. Some of our customers use their company PayPal account which is not the same as the email used to place the order.

    I just want the ability to process orders to Completion after talking to our customers w/o this plugin changing them back to On Hold.

    Can the Woocommerce Anti-Fraud plugin work for use?

    Larry

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi there ??

    It sounds like you have a valid subscription with us. If so, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there. ??

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @larry-mcmahon,

    Hoping that you were able to create a ticket with us, I’ll go ahead and mark this thread as resolved.

    Please feel free to create a new thread if you have further questions.

Viewing 2 replies - 1 through 2 (of 2 total)
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