PayPal not working (UNPROCESSABLE_ENTITY)

  • Resolved sitehatchery

    (@sitehatchery)


    1 year, 11 months ago

    The account is set up as a confirmed non profit organization in PayPal.

    I’ve tried testing with multiple cards from 2 people (different financial institutions).

    The result of the API response is this:

    {“success”:false,”data”:{“error”:{“name”:”UNPROCESSABLE_ENTITY”,”details”:[{“issue”:”TRANSACTION_REFUSED”,”description”:”The request was refused”}],”message”:”The requested action could not be performed, semantically incorrect, or failed business validation.”,”debug_id”:”34147b870e79b”,”links”:[{“href”:”https:\/\/developer.paypal.com\/docs\/api\/orders\/v2\/#error-TRANSACTION_REFUSED”,”rel”:”information_link”,”method”:”GET”}]}}}

    Called PayPal, and they are saying that it is the software.

    Tried processing as ‘Donation’ and ‘Standard Transaction’. Both result in the same issue.

    Regular PayPal works fine… credit card processing doesn’t work for us.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter sitehatchery

    (@sitehatchery)

    The odd thing is that, even though the transaction is ‘refused’, it actually hits PayPal and my account gets charged. But then it immediately gets refunded.

    Hi @sitehatchery ,

    Glad you reached out. That error can pop up for a couple of reasons.

    The part of the error that states: “The requested action could not be performed, semantically incorrect, or failed business validation” is typically caused when donors don’t respond to PayPal’s email to verify their identity. PayPal sends emails occasionally to verify identity, which some email clients might mark as spam. When the donor doesn’t respond and verify their identity, PayPal limits the account and throws this error.

    On very rare occasion, this has something to do with the card being used. Sometimes this is because the card type isn’t supported, but in some cases we don’t know why PayPal takes issue with the card being used. This may not be behind the issue in your case, as you’ve mentioned trying a different card with the same outcome, but I wanted to include it in the interest of being thorough.

    I would recommend checking for those verification emails, they are the most likely culprit.

    Let me know if you have any questions about this in the meantime, I’m happy to help.

    Hi @sitehatchery,

    It’s been a bit since I’ve heard back, and I know sometimes folks need a little extra time to work on instructions or issues. I’m marking this as resolved for now, but if you still have questions you can create a new ticket right here and we’ll be happy to give things a look.

    Have a great day!

    Thread Starter sitehatchery

    (@sitehatchery)

    Thanks for the information and your follow up. It appears to all be set up correctly, but we will continue getting into it after the holidays.

Viewing 4 replies - 1 through 4 (of 4 total)
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