Paypal not saving the settings

Hello @spinsupport,

there might be a mix of issues going on here, but I can’t be sure until I can look into your system report.

However, the settings not being saved could be caused by a plugin conflict, so I would advise you to try the settings change while having all other plugins deactivate (except WooCommerce and PayPal Payments). Only by testing you can find out what is causing this, so you might want to create a staging site.

Another idea I had, is that you might not have Advanced Card Processing activated on your account. You can request that to be activated while you are onboarding your account to the plugin or via these instructions.
You can also try to onboard the plugin with a sandbox account and test the same, in order to test if this is account related.

If this all doesn’t help, it might be better to open a private engagement, so that we can have a look at your system report and advise you further.

Kind regards,
Joost

Thanks for your reply Joost!

We are experiencing an issue with our PayPal payments and suspect the plugin WooCommerce Easy Checkout Field Editor, Fees & Discounts by SysBasics might be the cause. We use this plugin to hide address and billing information on the checkout page.

Our concern is that hiding this information might be preventing payments from reaching our PayPal account, even though we receive tracking IDs. We would greatly appreciate any insights or suggestions you may have to resolve this issue and ensure our PayPal payments proceed smoothly.

Hi,

We have made a two test: 1. Activating the WooCommerce Easy Checkout Field Editor plugin, and 2. Deactivating the WooCommerce Easy Checkout Field Editor plugin. With the two testing we confirm that there are payments received in the sandbox, please see screenshot here:

1. Activating the plugin: Payments were received successfully in the sandbox environment (see screenshot: https://gyazo.com/d1e5201076a7c493bd3d54eb1bde99f7).
2. Deactivating the plugin: Payments were still received successfully in the sandbox (see screenshot: https://gyazo.com/9c23de7da66306f1462075a8df78616e).

However, we are not receiving any actual payments from PayPal in our live store.

Given the sensitive nature of this issue, I would appreciate it if we could discuss this further in a private conversation. Please let me know if you have a secure channel available for more detailed information and troubleshooting steps.

Hello @spinsupport,

yes, we have a possibility to open a private engagement with us via these instructions. However, reading your last statement, I am expecting this to be a problem caused by this 3rd party plugin, and you might need to reach out to them to get this resolved. Nonetheless, we can have a closer look and verify this.

Kind regards,
Joost

Hi,

I have now submitted a ticket for this issue.

Hello @spinsupport,

I believe I just responded to your private engagement and realise there were other options I didn’t provide here.
The main one I think that could help, it to onboard with a sandbox account to the plugin, and change the vaulting setting in the plugin. Then when activate your live account again, you might be able to save the settings again.

We will continue working with you via the private engagement and see if we can correct this behavior. I will mark this thread as resolved.

Kind regards,
Joost