PayPal not loading. PayFast is loading and working

Hi @redswirl

Thanks for reaching out!

The Paypal button does not appear on the Checkout page.

I’d like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.

You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Can you help, please? – the site is behind a coming soon page. I can provide login details. How do I do that?

As per the Forum Guidelines, please refrain from sending any login information.

Thank you for getting back to me. So the problem is that the Place order button disappears when PayPal is selected. I assumed it gets replaced by a PayPal button but maybe it doesn’t. Please see the screenshot:
https://paste.pics/87ab49ce60fd537f59e959e2b2004d1d
and this screenshot shows the button working for other payment methods:
https://paste.pics/0082853ea0894109e7ca7bdda2357c7e

Status report:

### WordPress Environment ###

WordPress address (URL): https://www.heatherburnsart.com
Site address (URL): https://www.heatherburnsart.com
WC Version: 7.0.0
REST API Version: ? 7.0.0
WC Blocks Version: ? 8.5.1
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 8.1.11
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 15000
cURL Version: 7.71.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 10.3.36-MariaDB
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.0.0
WC Database Prefix: wpoa_
Total Database Size: 161.23MB
Database Data Size: 159.18MB
Database Index Size: 2.05MB
wpoa_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpoa_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpoa_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpoa_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpoa_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpoa_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpoa_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpoa_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpoa_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpoa_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpoa_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpoa_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpoa_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpoa_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wpoa_bv_ip_store: Data: 0.17MB + Index: 0.17MB + Engine InnoDB
wpoa_bv_lp_requests: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpoa_cartflows_ca_cart_abandonment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpoa_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpoa_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpoa_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpoa_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpoa_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpoa_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpoa_motionpage_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpoa_options: Data: 6.96MB + Index: 0.08MB + Engine MyISAM
wpoa_postmeta: Data: 145.72MB + Index: 0.37MB + Engine MyISAM
wpoa_posts: Data: 2.74MB + Index: 0.13MB + Engine MyISAM
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wpoa_presto_player_email_collection: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpoa_presto_player_presets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpoa_presto_player_videos: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpoa_presto_player_visits: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpoa_shortpixel_folders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpoa_shortpixel_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpoa_shortpixel_postmeta: Data: 0.09MB + Index: 0.08MB + Engine InnoDB
wpoa_shortpixel_queue: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpoa_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpoa_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpoa_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpoa_term_relationships: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
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wpoa_usermeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wpoa_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpoa_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wpoa_wc_admin_note_actions: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpoa_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpoa_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpoa_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpoa_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpoa_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpoa_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpoa_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpoa_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpoa_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpoa_wc_product_meta_lookup: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
wpoa_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpoa_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpoa_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpoa_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpoa_wfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpoa_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpoa_wfconfig: Data: 0.40MB + Index: 0.01MB + Engine MyISAM
wpoa_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpoa_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpoa_wffilemods: Data: 1.46MB + Index: 0.22MB + Engine MyISAM
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wpoa_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpoa_wfissues: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
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wpoa_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpoa_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wpoa_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wpoa_wfnotifications: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpoa_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wpoa_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpoa_wpie_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

astra-advanced-hook: 2
attachment: 82
custom_css: 3
customize_changeset: 79
fl-builder-template: 33
fl-theme-layout: 10
nav_menu_item: 22
page: 14
post: 6
product: 57
product_variation: 202
revision: 725
shop_order: 2
whatsapp-accounts: 1
wp_global_styles: 3
wpforms: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (15) ###

All-in-One WP Migration Unlimited Extension: by ServMask – 2.46
All-in-One WP Migration: by ServMask – 7.65
Astra Pro: by Brainstorm Force – 3.9.2
Astra Widgets: by Brainstorm Force – 1.2.12
Beaver Builder Plugin (Standard Version): by The Beaver Builder Team – 2.6.0.2
Beaver Themer: by The Beaver Builder Team – 1.4.3.2
Ultimate Addons for Beaver Builder: by Brainstorm Force – 1.35.1
PowerPack for Beaver Builder: by IdeaBox Creations – 2.25.2
motion.page: by motion.page – 1.6.4
ShortPixel Image Optimizer: by ShortPixel – 5.0.9
Sidebar Manager: by Brainstorm Force – 1.1.7
Variation Swatches for WooCommerce: by CartFlows – 1.0.4
WooCommerce PayFast Gateway: by WooCommerce – 1.4.25
WooCommerce PayPal Payments: by WooCommerce – 1.9.4
WooCommerce: by Automattic – 7.0.0

### Inactive Plugins (6) ###

Cookiebot | GDPR/CCPA Compliant Cookie Consent and Control: by Cybot A/S – 4.1.1
Smush: by WPMU DEV – 3.11.1
Ultimate Addons for Beaver Builder - Lite: by Brainstorm Force – 1.5.4
Woo Import Export: by VJInfotech – 5.9.22
Wordfence Security: by Wordfence – 7.7.1
WPForms Lite: by WPForms – 1.7.7.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: ZAR (R)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #2990 - /shop/
Cart: #372 - /cart/
Checkout: #376 - /checkout/
My account: #378 - /my-account/
Terms and conditions: #3 - /privacy-policy/

### Theme ###

Name: Astra Child
Version: 1.0.0
Author URL: https://wpastra.com/about/
Child Theme: ?
Parent Theme Name: Astra
Parent Theme Version: 3.9.2
Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: ZA
WooCommerce currency supported: –
PayPal card processing available in country: –
Pay Later messaging available in country: –
Webhook status: –
Vault enabled: ?
Logging enabled: ?
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: ?

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-10-13 11:11:50 +00:00
Options: ?
Notes: 73
Onboarding: skipped

### Action Scheduler ###

Complete: 588
Oldest: 2022-09-13 04:54:37 +0000
Newest: 2022-10-13 07:48:27 +0000

Pending: 2
Oldest: 2022-10-14 07:47:07 +0000
Newest: 2022-10-19 14:03:31 +0000

### Status report information ###

Generated at: 2022-10-13 07:48:31 +00:00

Many Thanks
Vernita

Hi Vernita ??

Thanks for sharing all of this with us. In order for us to investigate this matter further, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
?
Please include a link to this forum thread, so that we can keep track of what’s already been done.
?
We will be able to help you further there.

Thank you, I’ve raised the support ticket om WooCommerce.com and got the message:
Your support request has been submitted to our team of Happiness Engineers. Rest assured that your email arrived safely and our support team will be in touch as soon as we can.

However I am not getting an email confirming the ticket, so I hope you got it?

It says my site is not connected to WooCommerce.com when clicking on the link to see how to do that I get an Error 503 Backend fetch failed error.

But you have all the details above. Please let me know if you need anything else.

Kind Regards
Vernita

Hi Vernita ??

Thanks for the update! I see that my colleagues have replied to your ticket already. Please keep an eye out for updates via email ??

I will go ahead and close this thread. If anything else comes up, please feel free to create a new thread ??