• Resolved johnegg

    (@johnegg)


    Have a sudden issue where paypal is not visible & it also breaks all the other payment systems at checkout so we have had to disable paypal

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @johnegg,

    Thank you for reaching out to us, we are here to help.

    With the information you gave us, there is not that much we can tell you about your situation. We did not do any release in the last few days, so it could be that another plugin updated and started to cause this issue.

    You may want to perform a full conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the default theme Storefront and disabling all other plugins except for?WooCommerce and?PayPal Payments to see if the behavior persists. Here’s a guide that explains the steps in more detail: How to test for conflicts.

    If you want us to take a look at this, we will need to get at least the system report from you, but possibly logs would also help. If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
    (please add the URL of this thread in the ticket as well).

    Kind regards,
    Joost

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Since we haven’t heard back from you, I’ll mark this thread as resolved. Feel free to reopen this thread if any questions remain after performing the conflict testing steps mentioned above.

Viewing 2 replies - 1 through 2 (of 2 total)
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