Paypal Missing On Checkout

Hello @ianttt ,

Thank you for creating the support ticket, and I apologize for the delayed response.

I’ve begun working on the issue and expect to complete it by the end of today. The release is planned for Monday.

I appreciate your patience.

Best regards,
Jignesh Patel

Hi

OK that’s great, thank you

Ian

Hello @ianttt

Apologies for being slightly behind schedule on this issue. The good news is that within the next two days, we will be releasing a new interface and design for the CC UI and Smart Button, which will also include a fix for this issue. We appreciate your patience and ask that you bear with us for just a little longer, as everything will be included in the next release.

Thanks & regards,
Jignesh Patel

Hi

OK thanks, version 9.0.3 works fine so am happily using that for now.

Thanks again

Ian

Hi Ian,

I hope you’re doing well!

I wanted to let you know that we’ve just released version 9.0.5 of the Payment Gateway for PayPal on WooCommerce plugin. This update includes a fix for the issue you’ve been experiencing.

To resolve the problem, please update to the latest version by following these steps:

1. Go to your WordPress dashboard.
2. Navigate to Plugins > Installed Plugins.
3. Find Payment Gateway for PayPal on WooCommerce and click the Update button.

Once updated, the issue should be resolved. If you need any further assistance or encounter any additional issues, please don’t hesitate to reach out. We’re happy to help!

Best regards,
Jignesh Patel

Hi

Thanks for the update. I have just updated to version 9.0.5 but there is still an issue.

Although it now shows both the paypal button and the debit/credit card button they do not appear to work.

The paypal button causes a small window to open (presumably the paypal window) but it closes again as soon as it opens and the debit/credit card button causes nothing to happen.

I will roll back to 9.0.3 in the meantime

Many thanks
Ian

Hello @ianttt,

Could you kindly share your website URL? I need to troubleshoot the issue directly on your site.

Thanks & regards,
Jignesh Patel

Hi

Yes sure, it is an adult rated store but not porn or explicit content.

I have just updated again to 9.0.5 so you can see

https://strictmaster.co.uk

Regards

Ian

• This reply was modified 4 months, 3 weeks ago by ianttt.

Hello @ianttt

Apologies for the back and forth. Sometimes issues are unique and can be caused by specific themes or conflicts with other plugins. After troubleshooting your website, I was able to identify the problem, and it has been resolved. A new release with the fix will be available in just a few minutes.

Thanks & Regards,
Jignesh Patel

Hi @ianttt

The new release is now available. Could you please update the plugin and let me know once it’s done? I will then verify on your website to ensure everything is working smoothly without any issues.

Thanks & Regards,
Jignesh Patel

Hi

Unfortunately something is still not correct. The PayPal button now correctly opens the PayPal page to login but the debit/credit card button does not open up the fields to enter card details, the page appears blocked out. There is also an additional card type radio button that I would not expect to see.

I will leave this new version enabled for now so you can see.

No need to apologise as for a free plugin this has worked very well up to now.

thanks

Ian

Hello @ianttt,

I’ve just updated the plugin. Could you please try updating on your end and let me know if you encounter any issues?

Thanks and regards,
Jignesh Patel

Hi Jignesh,

I have just updated to latest version.

If I have ?‘Enable advanced credit and debit card payments’ unchecked it shows the PayPal and the Debit/Credit card buttons how it previously did correctly but will still not allow me to enter card details and the page is greyed out and constantly loading once I press the debit/credit card button.

If I have ‘?Enable advanced credit and debit card payments’ checked everything is fine but I prefer it how it was by having it unchecked and showing PayPal button and Debit/Credit card buttons.

Kind regards
Ian

Hello @ianttt,

I’ve begun working on this issue and will provide feedback or a new release as soon as possible.

Thanks and regards,
Jignesh Patel

Hi @ianttt,

I’ve fixed the issue of the page being greyed out and constantly loading. A new version has been released.

Best regards