PayPal missing?

  • Resolved SaladGoat

    (@saladgoat)


    1 year, 11 months ago

    A few years ago I set up Woocommerce for a friend so he could sell his band’s CDs online. Everything has worked wonderfully, and payments are always put into his PayPal account.

    Recently, I moved his website to another hosting company. Everything remained intact and he was able to place a test order. Except, instead of the payment going to his PayPal account, a 7-day hold was placed on the funds and they are destined for his personal bank account, via Stripe.

    The last order placed (and paid into PayPal) was in March, so I can’t figure out what happened to the PayPal option. When I go to Payments, there is a bunch of options for how customers can pay, but only at the bottom it shows Deposits, but no option for PayPal. It says “Manage and update your deposit account information to receive payments and deposits. Manage in Stripe(opens in a new tab)” but when I click that it just shows a bunch of 1099 tax info. If I try to add an account, it wants a bank account, not PayPal.

    I am lost! What happened to the PayPal option? I think I’ve looked everywhere, but maybe I missed something?

    (I originally posted this to WooCommerce support forum but was advised to post here. Apologies for duplicate post!)

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Femi

    (@femiyb)

    Hello @saladgoat

    To better judge what could be causing this, we are interested in a copy of your WooCommerce system report.
    The system report can be accessed here:
    WooCommerce > Status > Get system report > Copy for support
    You can share it either here in the forums or privately with us from here:
    https://paypal.inpsyde.com/docs/request-support/
    If you send a private message, please include a link to this thread.

    Regards,
    Femi.

    Thread Starter SaladGoat

    (@saladgoat)

    Report sent. Thank you!

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @saladgoat

    I have just responded to your support request. I will mark this thread as resolved, since I believe this is an individual issue that will not add much solutions for any other merchant running into similar issues. We will add the solution here later if we believe it adds to the community.

    Kind regards,
    Joost

Viewing 3 replies - 1 through 3 (of 3 total)
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