PayPal is not working.

Hello,

Thanks for reaching out to us, we’re here to help.

It seems that the issue might stem from the setup of your subscription products in PayPal Payments. For subscription products to work seamlessly with PayPal, each subscription must be tied to a properly configured plan. As you can see on the screenshot below this particular product is not assigned to a subscription_plan_id

Here’s a step-by-step guide to ensure your subscriptions are correctly set up:

1. Go to Products > All Products on your platform. Here, you can either create a new product or edit an existing one. Ensure that the product type is set as either Simple Subscription or Variable Subscription.
2. For the subscription to work correctly, it must have a specified price and a defined billing cycle. Please note that once the product is connected to PayPal, the billing cycle settings cannot be modified.
3. Ensure the “Connect to PayPal” checkbox is selected and provide a Plan Name for your subscription. This step is critical for linking your product to a PayPal subscription plan.
4. Click “Publish” or “Update” to save your product settings. This action will create or update your PayPal Subscription product and its associated plan.

You can also find a similar guide and more information in our documentation. If you’ve followed these steps and the issue persists please let us know and include a link to a product.

Kind Regards,
Krystian