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Resolved khubaib927
(@khubaib927)

1 year, 3 months ago

Hello, I got these errors today when tried using paypal on my website.

INVALID_STRING_LENGTH The value of a field is either too short or too long.
INVALID_PARAMETER_SYNTAX The value of a field does not conform to the expected format.

` WordPress Environment WordPress address (URL): https://mysqlclient.com Site address (URL): https://mysqlclient.com WC Version: 8.0.2 REST API Version: ? 8.0.2 WC Blocks Version: ? 10.6.5 Action Scheduler Version: ? 3.6.1 Log Directory Writable: ? WP Version: 6.3 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – Server Environment Server Info: Apache PHP Version: 8.2.8 PHP Post Max Size: 512 MB PHP Time Limit: 500 PHP Max Input Vars: 1000 cURL Version: 8.2.1 OpenSSL/1.1.1v SUHOSIN Installed: – MySQL Version: 5.7.43 Max Upload Size: 512 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? Your server does not have the SoapClient class enabled – some gateway plugins which use SOAP may not work as expected. DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? Database WC Database Version: 8.0.2 WC Database Prefix: MFhsk_ Total Database Size: 53.01MB Database Data Size: 48.40MB Database Index Size: 4.61MB MFhsk_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB MFhsk_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB MFhsk_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB MFhsk_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB MFhsk_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB MFhsk_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB MFhsk_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB MFhsk_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB MFhsk_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB MFhsk_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB MFhsk_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB MFhsk_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB MFhsk_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB MFhsk_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB MFhsk_actionscheduler_actions: Data: 0.06MB + Index: 0.11MB + Engine InnoDB MFhsk_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB MFhsk_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB MFhsk_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB MFhsk_aiowps_audit_log: Data: 12.52MB + Index: 0.36MB + Engine InnoDB MFhsk_aiowps_debug_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB MFhsk_aiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB MFhsk_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB MFhsk_aiowps_login_lockdown: Data: 0.02MB + Index: 0.05MB + Engine InnoDB MFhsk_aiowps_permanent_block: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 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+ Index: 0.00MB + Engine InnoDB MFhsk_arm_members: Data: 0.02MB + Index: 0.03MB + Engine InnoDB MFhsk_arm_membership_setup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB MFhsk_arm_member_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB MFhsk_arm_payment_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB MFhsk_arm_subscription_plans: Data: 0.02MB + Index: 0.00MB + Engine InnoDB MFhsk_arm_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB MFhsk_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB MFhsk_comments: Data: 0.05MB + Index: 0.09MB + Engine InnoDB MFhsk_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB MFhsk_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB MFhsk_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB MFhsk_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB MFhsk_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB MFhsk_myCRED_log: Data: 0.02MB + Index: 0.09MB + Engine InnoDB MFhsk_options: Data: 2.42MB + Index: 0.06MB + Engine InnoDB MFhsk_postmeta: Data: 3.16MB + Index: 1.61MB + Engine InnoDB MFhsk_posts: Data: 9.11MB + Index: 0.13MB + Engine InnoDB MFhsk_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB MFhsk_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB MFhsk_term_relationships: Data: 0.11MB + Index: 0.08MB + Engine InnoDB MFhsk_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB MFhsk_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB MFhsk_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB MFhsk_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB MFhsk_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB MFhsk_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB MFhsk_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB MFhsk_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB MFhsk_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB MFhsk_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB MFhsk_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB MFhsk_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB MFhsk_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB MFhsk_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB MFhsk_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB MFhsk_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB MFhsk_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB MFhsk_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB MFhsk_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB MFhsk_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB MFhsk_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB MFhsk_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB MFhsk_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB MFhsk_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB MFhsk_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB MFhsk_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB MFhsk_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts attachment: 9 custom_css: 2 customize_changeset: 1 elementor_library: 5 mycred_rank: 2 nav_menu_item: 16 page: 27 post: 2 product: 3 revision: 328 shop_coupon: 1 shop_order: 2 vidmov_artist: 10 vidmov_audio: 11 vidmov_cast: 10 vidmov_crew: 10 vidmov_playlist: 6 vidmov_series: 6 vidmov_user_profile: 128 vidmov_video: 61 vidmov_video_ads: 6 wp_global_styles: 1 Security Secure connection (HTTPS): ? Hide errors from visitors: ? Active Plugins (19) Thank You Page for WooCommerce: by Nitin Prakash – 4.0.0 Redux Framework: by Team Redux – 4.4.4 All In One WP Security: by All In One WP Security & Firewall Team – 5.2.2 ARMember – Complete Membership Plugin: by Repute InfoSystems – 5.9.3 BeeTeam368 Extensions Pro: by BeeTeam368 – 1.9.4 BeeTeam368 Extensions: by BeeTeam368 – 1.9.4 CMB2: by CMB2 team – 2.10.1 Elementor Pro: by Elementor.com – 3.14.0 Elementor: by Elementor.com – 3.14.1 Publitio: by Publitio – 2.1.6 Sassy Social Share: by Team Heateor – 3.3.52 Theme My Login: by Theme My Login – 7.1.5 User Role Editor: by Vladimir Garagulya – 4.63.3 Visibility Logic for Elementor: by StaxWP – 2.3.5.1 WooCommerce Stripe Gateway: by WooCommerce – 7.5.0 WooCommerce PayPal Payments: by WooCommerce – 2.2.0 WooCommerce: by Automattic – 8.0.2 WP-PageNavi: by Lester ‘GaMerZ’ Chan – 2.94.1 WPForms Lite: by WPForms – 1.8.2.2 Inactive Plugins (6) myCred: by myCred – 2.5.3 One Click Demo Import: by OCDI – 3.1.2 Visibility Logic PRO for Elementor: by StaxWP – 2.3.2 WooCommerce Authorize.Net Gateway: by Pledged Plugins – 6.0.4 WooCommerce Subscriptions: by WooCommerce – 5.1.3 WP File Manager: by mndpsingh287 – 7.1.9 Dropin Plugins (1) maintenance.php: maintenance.php Settings API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ? HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – WC Pages Shop base: #2492 – /shop/ Cart: #2494 – /cart/ Checkout: #2496 – /checkout/ My account: #2498 – /my-account/ Terms and conditions: ? Page not set Theme Name: VidMov Child Version: 1.0.0 Author URL: https://themeforest.net/user/beeteam368 Child Theme: ? Parent Theme Name: VidMov Parent Theme Version: 1.9.4 Parent Theme Author URL: https://themeforest.net/user/beeteam368 WooCommerce Support: ? Templates Overrides: vidmov/woocommerce/global/sidebar.php version – is out of date. The core version is 1.6.4 vidmov/woocommerce/global/wrapper-end.php version – is out of date. The core version is 3.3.0 vidmov/woocommerce/global/wrapper-start.php version – is out of date. The core version is 3.3.0 Outdated Templates: ? <pre class=”wp-block-code”><code> Learn how to update</code></pre> WooCommerce PayPal Payments Onboarded: ? Shop country code: US WooCommerce currency supported: ? Advanced Card Processing available in country: ? Pay Later messaging available in country: ? Webhook status: ? PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: ? Reference Transactions: – Used PayPal Checkout plugin: – Tracking enabled: – Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience product-variation-management settings async-product-editor-category-field Daily Cron: ? Next scheduled: 2023-08-21 07:34:49 +00:00 Options: ? Notes: 83 Onboarding: – Action Scheduler Complete: 86 Oldest: 2023-07-21 07:40:46 +0000 Newest: 2023-08-21 07:06:03 +0000 Failed: 2 Oldest: 2023-07-08 07:49:31 +0000 Newest: 2023-08-16 07:02:33 +0000 Pending: 3 Oldest: 2023-08-21 13:50:42 +0000 Newest: 2023-08-25 21:14:03 +0000 Status report information Generated at: 2023-08-21 07:31:54 +00:00 `

2023-08-21T07:18:50+00:00 DEBUG POST https://api.paypal.com/v1/oauth2/token?grant_type=client_credentials Response Debug ID: 0bfcd2469dd05 Response: Array ( [code] => 200 [message] => OK ) 2023-08-21T07:18:50+00:00 DEBUG GET https://api.paypal.com/v1/customer/partners/K8SKZ36LQBWXJ/merchant-integrations/TCDZQRYZWPTPS Response Debug ID: f14bb1cdd16ad Response: Array ( [code] => 200 [message] => OK ) 2023-08-21T07:18:51+00:00 DEBUG GET https://api.paypal.com/v1/customer/partners/K8SKZ36LQBWXJ/merchant-integrations/TCDZQRYZWPTPS Response Debug ID: 5806894ea9173 Response: Array ( [code] => 200 [message] => OK ) 2023-08-21T07:18:52+00:00 DEBUG GET https://api.paypal.com/v1/notifications/webhooks Response Debug ID: 3bda1e2f67399 Response: Array ( [code] => 200 [message] => OK ) 2023-08-21T07:28:51+00:00 DEBUG POST https://api.paypal.com/v2/checkout/orders Request Body: {"intent":"CAPTURE","purchase_units":[{"reference_id":"default","amount":{"currency_code":"USD","value":"32.00","breakdown":{"item_total":{"currency_code":"USD","value":"32.00"},"shipping":{"currency_code":"USD","value":"0.00"},"tax_total":{"currency_code":"USD","value":"0.00"}}},"description":"","items":[{"name":"1 Month Subscription","unit_amount":{"currency_code":"USD","value":"32.00"},"quantity":1,"description":"","sku":"Monthly","category":"DIGITAL_GOODS"}],"payee":{"merchant_id":"TCDZQRYZWPTPS "},"custom_id":"pcp_customer_t_1263f9bd2a692db24c409792dd6c4e"}],"application_context":{"user_action":"PAY_NOW","shipping_preference":"NO_SHIPPING","landing_page":"LOGIN","locale":"en-US","brand_name":"Instruction Surplus","return_url":"https:\/\/mysqlclient.com\/?wc-ajax=ppc-return-url","cancel_url":"https:\/\/mysqlclient.com\/checkout\/"},"payer":{"email_address":"[email protected]","name":{"given_name":"Khubaib","surname":"Ahmed"},"address":{"country_code":"PK","address_line_1":"Model Town","admin_area_1":"PB","admin_area_2":"Bahawalpur","postal_code":"63100"},"phone":{"phone_type":"HOME","phone_number":{"national_number":"03033287355"}}},"payment_method":{"payee_preferred":"IMMEDIATE_PAYMENT_REQUIRED","payer_selected":"PAYPAL"}} Response Debug ID: 9a8281491673f Response: Array ( [code] => 400 [message] => Bad Request ) Response Body: {"name":"INVALID_REQUEST","message":"Request is not well-formed, syntactically incorrect, or violates schema.","debug_id":"9a8281491673f","details":[{"field":"/purchase_units/@reference_id=='default'/payee/merchant_id","value":"TCDZQRYZWPTPS ","location":"body","issue":"INVALID_STRING_LENGTH","description":"The value of a field is either too short or too long."},{"field":"/purchase_units/@reference_id=='default'/payee/merchant_id","value":"TCDZQRYZWPTPS ","location":"body","issue":"INVALID_PARAMETER_SYNTAX","description":"The value of a field does not conform to the expected format."}],"links":[{"href":"https://developer.paypal.com/docs/api/orders/v2/#error-INVALID_PARAMETER_SYNTAX","rel":"information_link","encType":"application/json"},{"href":"https://developer.paypal.com/docs/api/orders/v2/#error-INVALID_STRING_LENGTH","rel":"information_link","encType":"application/json"}]} 2023-08-21T07:28:51+00:00 WARNING Failed to create order. PayPal API response: [INVALID_REQUEST] Request is not well-formed, syntactically incorrect, or violates schema. https://developer.paypal.com/docs/api/orders/v2/#error-INVALID_PARAMETER_SYNTAX https://developer.paypal.com/docs/api/orders/v2/#error-INVALID_STRING_LENGTH 2023-08-21T07:28:51+00:00 ERROR Order creation failed: [INVALID_REQUEST] Request is not well-formed, syntactically incorrect, or violates schema. https://developer.paypal.com/docs/api/orders/v2/#error-INVALID_PARAMETER_SYNTAX https://developer.paypal.com/docs/api/orders/v2/#error-INVALID_STRING_LENGTH 2023-08-21T07:28:51+00:00 ERROR Order creation failed: [INVALID_REQUEST] Request is not well-formed, syntactically incorrect, or violates schema. https://developer.paypal.com/docs/api/orders/v2/#error-INVALID_PARAMETER_SYNTAX https://developer.paypal.com/docs/api/orders/v2/#error-INVALID_STRING_LENGTH

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Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Support Syde Niklas
(@niklasinpsyde)

1 year, 3 months ago
Hi @khubaib927

It looks like there is an empty space at the end of your Merchand id:
```
"merchant_id":"TCDZQRYZWPTPS "
```
I suggest navigating to the Connection tab, removing this space, saving the settings, and trying it again.
If any problems persist, I advise disconnecting your account and reconnecting it using the onboarding wizard.

Following the next update, this field will be validated to prevent issues like this from happening. I hope this helps!

Kind regards,
Niklas
Plugin Support Krystian from Syde
(@inpsydekrystian)

1 year, 2 months ago

Hello,

Since we have not received any response or further questions from you, we assume that everything is working according to your requirements. If you still have any questions for us, please open a new thread, as we will mark this one as resolved.

Regards,
Krystian

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Paypal is not working’ is closed to new replies.

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