PayPal is listed as Spam

Hello, @netwa.

The PayPal addresses are whitelisted and they are always being approved by CleanTalk.

We are modifying our public website and this process is not done yet. The status column will be updated to show the appropriate data in a week or two.

Thank you.

Please check our account. We hat trouble since 11/3/2020. I reported as as False Positive.
E-Mail is info at networkassistance dot de

According to your website requests you are using an old version of the CleanTalk plugin.
Please, update it:
https://cleantalk.org/help/update

It will fix the issue.

Thank you, there was no hint in Joomla or in your Dashboard.

Do I have to delete the entire site in dashboard, to connect to the new version? Plugin reports wrong key.

No, you can use the same key you have been using.
The error should go away in a few minutes.

Key reported still as bad. Please check again

PayPal-IPs still listed:
https://cleantalk.org/blacklists/66.211.170.66 (Updated: Nov 12, 2020 04:22:51)
https://cleantalk.org/blacklists/173.0.81.1 (Updated: Nov 13, 2020 11:56:41)

Further troubleshooting requires your personal data.

Please, create a private ticket here:
https://cleantalk.org/my/support/open

We do not send IPs of the payment systems from the CleanTalk servers to the CleanTalk plugins of our clients.

So the payment systems are never filtered.

Thank you.

Please check our Logs. you will find some entries. For one buy, there were two (2) responses from PayPal. One from Germany, another from US. US was blocked as spam.

Please, mark records in your Anti-Spam Log if our service made wrong decision:
? Your Anti-Spam Log [ https://cleantalk.org/my/show_requests ] —> choose your website in the drop-down menu —> there are buttons “Spam” and “Not Spam” under every record —> mark records using these buttons.
We will fix the issue.