Paypal fees show in checkout but not charged by Paypal

  • Resolved belindajohnstone

    (@belindajohnstone)


    9 months, 1 week ago

    Hi There,

    I’ve noticed that Paypal stopped actually charging the gateway fee, although it does show in the final amount in the cart. It does work with another payment gateway we have installed. Do you have any advice? Possible settings related to Paypal? I can’t get any assistance from Paypal, but maybe you have experience with this.
    Thanks,

    Belinda

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support komal-maru

    (@komal-maru)

    Hi @belindajohnstone,

    Thank you for sharing the URL with us.

    To address the issue effectively, could you please send us an email at ‘support at tychesoftwares dot com’ detailing the problem?

    It would be very helpful if you could provide screenshots of the settings you have configured for the PayPal payment gateway in our plugin. Additionally, could you please specify which plugin you are currently using for the PayPal payment gateway on your site? If it happens to be a paid plugin, I kindly request that you share the plugin copy with us for further investigation.

Viewing 1 replies (of 1 total)
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