PayPal Express shows pending payment status

  • Resolved rememberhim

    (@rememberhim)


    7 years, 10 months ago

    I am noticing that customer checking out with PP Express, will have two orders in my Admin.

    The first order that shows up is always a Pending Payment order. However, the second order is always a Processing.

    Any reason why this may be happening?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor angelleye

    (@angelleye)

    Hmmm…that’s odd. We haven’t had any other reports of this and haven’t noticed it during our testing, but we’ll take another look to see if we can find something on this quickly.

    We may need to do some troubleshooting with you directly, so if you could please submit a ticket here that would be good.

    Thread Starter rememberhim

    (@rememberhim)

    will do.

    Plugin Contributor angelleye

    (@angelleye)

    @rememberhim, Did you ever submit a ticket to us? If so can you give me your ticket number?

    Thread Starter rememberhim

    (@rememberhim)

    Yes, I did. I believe this is the ticket number 851312. But when I try to search for it the ticket system, nothing shows up.

    Plugin Contributor angelleye

    (@angelleye)

    @rememberhim, We responded to that ticket a few times and you weren’t responding back, so it was closed. I just now re-opened it. Please check your inbox for a notification about that response and review our previous responses so we can try to help you with this. Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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