PayPal Express not showing orders (Canceled, pending, completed)

  • I was previously using Woocommerce PayPal Standard and now wanted to upgrade to PayPal Express.
    I run it for half a day and did not get any payments. I tried it myself, it successfully opened PayPal Billing page. Without going forward I hit Back button to go back to my website and it did not even record it as a Canceled order. Order page is not showing anything.
    I put back PayPal Standard and made some thing and it did showed me Canceled Order.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor angelleye

    (@angelleye)

    We’ll have to look into that specific flow. We’re actually working on a 1.4.2 update that resolves a few bugs that have been reported in this latest update, so I would recommend you wait until you see that and then give Express another shot. If you continue to have problems at that time let us know and we’ll dig deeper to make necessary adjustments.

    Thread Starter smilye

    (@smilye)

    I have some problem with the other PayPal Express plugins also.
    I think I’m doing something wrong.
    Do I need to add IPN to the plugin?

    Plugin Contributor angelleye

    (@angelleye)

    The standard procedure for WooCommerce on new orders is to leave the order as Processing so that you can “process” the order (pick it, package it, ship it) and then mark it completed once it’s been processed.

    If you would like to update the order to Completed automatically then yes, you would need to use IPN. We have a separate, free plugin you can use for this: PayPal IPN for WordPress.

    We also have an article written specifically for using that plugin to update the WC order status: https://www.angelleye.com/automatically-update-woocommerce-order-status-when-paypal-payment-completes/

    As for orders getting left in WC as Canceled when the user doesn’t complete it, that’s something we’ll have to look into potentially fixing in our next update.

Viewing 3 replies - 1 through 3 (of 3 total)
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