Paypal express issue with Woocommerce Paypal Checkout Gateway

Hi there @ljfox,

Would you be able to do a couple of things for us? ??

First, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

From there, I don’t think we at Automattic have developed our own PayPal Express extension for WooCommerce. You might be using another developers extension that adds PayPal Express to your site. If that were the case, it’d likely be best for us to find how you can contact them and get help with their plugin.

You did mention for the time being your site is working fine with PayPal Checkout, as you’ve disabled PayPal Express until this issue is sorted. PayPal Checkout is an extension we develop and can support. ??

Ok. Thanks for that.

### WordPress Environment ###

WordPress address (URL): https://cliviamarket.com
Site address (URL): https://cliviamarket.com
WC Version: 3.6.4
Log Directory Writable: ?
WP Version: 5.2.1
WP Multisite: –
WP Memory Limit: 256 MB
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Language: en_AU
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### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.2.19
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OpenSSL/1.0.2k

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### Database ###

WC Database Version: 3.6.4
WC Database Prefix: wpk1_
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Database Index Size: 6.76MB
wpk1_woocommerce_sessions: Data: 3.02MB + Index: 0.08MB
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### Post Type Counts ###

attachment: 1069
customize_changeset: 4
feedback: 30
jetpack_migration: 2
jp_img_sitemap: 3
jp_sitemap: 3
jp_sitemap_master: 3
nav_menu_item: 6
page: 13
post: 20
product: 759
revision: 56
scheduled-action: 754
shop_order: 342

### Security ###

Secure connection (HTTPS): ?
					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

### Active Plugins (22) ###

Akismet Anti-Spam: by Automattic – 4.1.2
Classic Editor: by WordPress Contributors – 1.5
Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 5.3.8
Google XML Sitemaps: by Arne Brachhold – 4.1.0
Jetpack by WordPress.com: by Automattic – 7.4
Loginizer Security: by Raj Kothari – 1.4.2
Loginizer: by Raj Kothari – 1.4.2
Mailchimp for WooCommerce: by Mailchimp – 2.1.16 – Not tested with the active version of WooCommerce
Storefront Blog Customiser: by WooCommerce – 1.3.0
Storefront Mega Menus: by WooCommerce – 1.6.2 – Not tested with the active version of WooCommerce
Storefront Parallax Hero: by WooCommerce – 1.5.7
Storefront Powerpack: by WooCommerce – 1.4.15
Storefront Product Hero: by WooThemes – 1.2.13
Woocommerce Blocker Lite: by Thedotstore – 1.7.1 – Not tested with the active version of WooCommerce
WooCommerce Blocks: by Automattic – 2.1.0
WooCommerce Admin: by WooCommerce – 0.12.0
WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.14
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.9
WooCommerce PDF Invoices: by Andrew Benbow – 4.4.2 – Not tested with the active version of WooCommerce
WooCommerce Services: by Automattic – 1.20.0
WooCommerce Australia Post Shipping: by WooCommerce – 2.4.11
WooCommerce: by Automattic – 3.6.4

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### Settings ###

API Enabled: –
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Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
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Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #5 - /shop/
Cart: #6 - /cart/
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: #35 - /terms-and-conditions/

### Theme ###

Name: Storefront
Version: 2.5.0
Author URL: https://woocommerce.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
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### Templates ###

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### Action Scheduler ###

Complete: 750
Oldest: 2019-05-16 18:17:21 +1000
Newest: 2019-06-12 13:46:27 +1000

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In-progress: 0
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Failed: 0
Oldest: –
Newest: –

@ryanr14
Sorry but how possible that you do not even know that the official ottomatic paypal plugin also has a paypal express option ?

Hi @catboulin

We rolled out an update to the PayPal Checkout Gateway this week. Can you please try updating to see if this resolves your issue?

I have updated the plugin and it is still the same.
In settings, these two options have to be unchecked for Paypal to work.
Checkout on cart page
Checkout on Single Product

Even with them unchecked, I still get the following error message when I try to save settings, but Paypal will still work: Error: The API credentials you provided are not valid. Please double-check that you entered them correctly and try again.

If I check these options, I get the same error message but Paypal will no longer work.

Hi @ljfox –

Thanks for confirming you’ve updated the plugin.

Based on the error message you’re receiving, it seems like something has gone haywire with your API login credentials for PayPal. I would recommend that you disconnect and reconnect to PayPal. You can do that via WooCommerce > Settings > Payments > PayPal Checkout > API Credentials (there’s a link to reset current credentials like this: https://cld.wthms.co/yD7wT0)

We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.

I didn’t realise there had been a reply.

As mentioned in my initial post, I had already done all that, reset API credentials.