PayPal Express Checkout requiring an address on Checkout page

  • Hello, love your plugin, thank sharing your expertise and your hard work! I just updated to WC 3.1.1 and am on your plugin 1.4.5.1 PayPal Express Checkout is the only checkout option: Cart -> Checkout (accept terms) -> PayPal. However, now there is a disruption going from the Checkout page to Paypal. Not only is “accept terms” required (good!), but now there is an error “Please enter an address to continue” (where did that come from!?). I have always used a function to unset the Checkout page billing address/option/comments fields, so no addresses have ever been collected or required on the Checkout page. That info is collected by Paypal, of course. Can you please let me know how to get back to the beautifully streamlined process that your plugin enabled before? Cart -> Checkout (accept terms) -> PayPal.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor angelleye

    (@angelleye)

    Our updated plugin follows the new standards that WC introduces with their checkout page templates in the 3.x updates. If you’re using some custom hooks there you may need to adjust something within that. Have you looked into that?

    I’ll get our lead developer on this plugin to take a look at this, too, to see what advice he can offer on the matter.

    Plugin Contributor angelleye

    (@angelleye)

    One thing to make sure of is that you’ve completely cleared out any caching / CDN tools you may have enabled in WordPress or on your server directly. You’ll also need to clear your browser cache then, too. Please do that if you haven’t already and let us know if it helps.

    Thread Starter Michele

    (@sally-sue)

    Hi, thanks so much for your speedy reply! So the only solution I could find was to add another function: unset all the default address fields (as well as the billing/order/account fields). I’m trying to remember why I wrote the first function to begin with. When I was searching for an answer for the past 10 hours, I came across your PayPal Express video which showed that I can get the streamlined functionality “out of the box” from your plugin. The only reason I can think of that I originally bypassed the WC checkout fields to keep the Checkout page, is that I needed the “accept terms” functionality? Is that the case? That if I want to have an “accept terms” check box, I have to use the WC Checkout page (vs. going from Cart directly to Paypal with your plugin?) Anyway, thanks, again.

    Plugin Contributor angelleye

    (@angelleye)

    The accept terms checkbox would be included on our PayPal Express review page, so the WC checkout is not required for that.

Viewing 4 replies - 1 through 4 (of 4 total)
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