PayPal Express Checkout Error Notification

  • Hi,

    I got the following error:

    DoExpressCheckoutPayment API call failed.

    Error Code:10419
    Error Severity Code: Error
    Mensaje de error breve:Express Checkout PayerID is missing.
    Mensaje de error detallada:Express Checkout PayerID is missing.
    User IP: 82.12.242.244
    Order ID: 1185
    Customer Name:
    Customer Email:

    What should I do to fix it?

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor angelleye

    (@angelleye)

    This can be caused when caching / CDN services are getting in the way of session data on the site.

    Are you hosting with WPEngine, by chance? This is a common occurrence with them.

    Thread Starter NadGu

    (@nadgu)

    Hi,

    My hosting is 1and1.

    Is that an error coming from 1and1?

    Thanks

    Plugin Contributor angelleye

    (@angelleye)

    No, the error is coming from PayPal.

    The problem is that the final API call to PayPal to complete the payment is missing the Payer ID value, as the error states.

    This value is passed around using session data, and caching / CDN services can often conflict with this data making it unavailable to the application, which is why it gets sent with an empty value which results in this error.

    Are you running any caching / CDN plugins in WordPress directly? If not, you’ll need to ask your host if they are using any similar service.

Viewing 3 replies - 1 through 3 (of 3 total)
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