• Resolved gregc16

    (@gregc16)


    Hi,

    If checkout as guest, without login to an account, everything works fine.
    If I checkout when I’m login to my account (or customers when they are login to their account) the PayPal express checkout button does not appear.

    I have this situation since may 30th.
    So since that day I use PayPal Standard (which is really unconvenient to use for me and for my customer as well).

    Here is my system status that (@slash1andy) asked me.

    Thank you for your help.
    Gregory.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://namektoys.com
    Site address (URL): https://namektoys.com
    WC Version: 4.1.1
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    Hide errors from visitors: ?
    
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    object-cache.php: Memcached
    
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    Connected to WooCommerce.com: ?
    
    ### WC Pages ###
    
    Base de la boutique: #60 - /shop/
    Panier: #59 - /cart/
    Validation de la commande: #58 - /checkout/
    Mon compte: #57 - /my-account/
    Conditions générales de vente et d’utilisation: #367 - /cgv-cgs/
    
    ### Theme ###
    
    Name: Namek Toys 2020
    Version: 1.0.0
    Author URL: https://www.namektoys.com
    Child Theme: ?
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.11.3
    Parent Theme Author URL: https://www.uxthemes.com/
    WooCommerce Support: ?
    
    ### Templates ###
    
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    flatsome/woocommerce/cart/cart-empty.php
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    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Contributor AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there again!

    Thanks for sending that, and so quickly.

    I went to the site to see what’s going on, but I can’t seem to see the issue you are describing. I created an account, and the PayPal buttons are still showing (and working) for me even while logged in.


    Link to image: https://d.pr/i/0Lcutw

    Thread Starter gregc16

    (@gregc16)

    Hi,

    That is very strange…

    I just tried it again and it doesn’t work for me, the button you see on your screenshot is not here while I’m login, same for the button on the checkout page (if you put an item on your cart, then go to confirm your order).

    I even got a customer that contacted me again to report me that issue few hours ago.

    Is there something I can do to help fixing this problem?

    It looks quite complicated (the problem is there only when login and according to your answer not to every customer)…

    Thread Starter gregc16

    (@gregc16)

    Edit:

    Here is what I have tested for now (during the test, Paypal Checkout is ON and Paypal Standard is OFF)

    Computer (windows), Google chrome, incognito window, login: It works.
    Computer (windows), Google chrome, incognito window, logout: It works.
    Mobile phone (android), Google chrome, incognito window, login: It works.
    Mobile phone (android), Google chrome, incognito window, logout: It works.

    Computer (windows), Google chrome, login: It doesn’t works*.
    Computer (windows), Google chrome, logout: It works.
    Mobile phone (android), Google chrome, login: It doesn’t works*.
    Mobile phone (android), Google chrome, logout: It works.

    *it doesn’t work on the product and on the checkout page.

    Important Note:

    In normal situation, on each product you should have a Paypal Checkout Button, and on the checkout page as well (right after the cart page if you confirm your cart).

    In order to avoid losing too much customers, since May 30th I have turned ON both Paypal Standard and Paypal Checkout.

    Unfortunately when Paypal Standard is ON as well, it gets the priority on Paypal Checkout (I do not know why), so you will always see the Paypal Standard Button on the checkout page regardless of the situation. (there is no Paypal Standard on each product, Paypal Standard does not have this option, so it’s better that you do your test on a product page only, if you want me to turn OFF Paypal standard so you can check the checkout page, I can do it but not for too long if possible)

    Im having the SAME issue here!

    Thread Starter gregc16

    (@gregc16)

    Update:

    Since this morning it works again on Computer regardless of login logout incognito or not. (I didn’t change any setting since my last test when it didn’t work, so I have no idea why suddenly it works again)

    But on mobile phone I still have the same issue, no Paypal Checkout Button when I’m login, unfortunately 80% of my customers use mobile phone to purchase goods from me, so I’m still using Paypal Standard…

    Today there was a WooCommerce plugin update, it didn’t change anything.

    Matt

    (@visibledeals)

    i am having the same issue and just like you my customers purchase goods from mobile site 99 percent of the time so I have zero sales at the moment ??

    Have you found a workaround for this issue?

    Thread Starter gregc16

    (@gregc16)

    Hi,

    My server is at siteground.
    I have deactivated the “remove querystring from static ressource” from the siteground plug-in called SG Optimizer.

    Now it works again.

    It’s a workaround, but I hope they find a real fix because with this option deactivated my website slowed down a lot…

    Matt

    (@visibledeals)

    Hello gregc16,

    I am not using that plug-in so I am still stuck at the moment but thanks for replying and I hope a fix is coming soon.

    Thread Starter gregc16

    (@gregc16)

    You are maybe using a plug-in that does the same function?

    The dev seemed to be active, as they answered my post pretty fast, but no news since then… Not sure if they are working on a fix or not.
    My website is pretty slow now because I turned off that functionality.

    Matt

    (@visibledeals)

    @gregc16

    maybe it’s the w3 total plugin in my case since it does similar things like SG optimizer.

    Thread Starter gregc16

    (@gregc16)

    Maybe… I hope they can fix it soon.
    Deactivate that function is just a workaround and the problem still there.

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi all – was anyone able to narrow down the cause here? It certainly sounds like a conflict with caching plugins.

    I’m going to mark this as Resolved for now as there hasn’t been any other comments in over two months but if someone has an update, please do comment.

    Thanks,

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘PayPal express checkout button disappear’ is closed to new replies.