PayPal Error using eCommerce Plugin

  • Resolved troubadorr

    (@troubadorr)


    10 years, 8 months ago

    A customer site has been up and running and working for almost a year. This weekend suddenly, PayPal is returning this error and not allowing processing to go through.

    Unable to process payment. Please contact the merchant as the shipping address provided by the merchant is invalid, and the merchant has requested that your order must be shipped to that address.

    I even tried with my own mailing address which is a valid postal address and get this same error message. Nothing has been changed in the site administration this week.

    The site is ATouchofWhimseys.com

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter troubadorr

    (@troubadorr)

    This is the response I received from PayPal:

    I have visited your client’s website and tried to make a test payment but I received the same error message. I can see that your website is passing a blank “state” variable to PayPal and this is why our address validation fails. You are also passing “address_override=1” variable to PayPal, which means that PayPal must receive valid address details (matching ZIP/city/state details) from your website. We can’t provide support for third-party shopping cart providers such as WordPress so I would suggest contacting them directly to determine why your website is passing a blank “state” variable. There might be a setting or a file that needs to be configured.

    It looks like you’re using the WP e-Commerce plugin for the e-commerce/shopping part of your site. I suspect that’s where you need to do some digging in the configuration.

    Support for that specific plugin can be found here.

    Thread Starter troubadorr

    (@troubadorr)

    I did find the link of code in the eCommerce PHP that had address override=1 and changed it to 0 and it works fine.

Viewing 3 replies - 1 through 3 (of 3 total)
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