PAYPAL ERROR PAYMENT MESSAGE

  • Resolved lilly

    (@lillyandlace)


    6 years, 6 months ago

    Over the last few weeks customers are having trouble going from checkout, to paying via PayPal.

    Customers continually get errors “Your payment has been cancelled”
    with no further options for processing.
    Most customers think the order has gone through but payment is never received.

    When I go to check, it is working, but Im having this feedback for weeks on end and I don’t know how to fix it.

    Paypal say everything is working on their end.

    Woocommerce is up to date.

    Has anyone experienced similar?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    I’ve worked through a sample checkout process on your website and I am getting redirected to PayPal as expected.

    With this in mind, could you do the following:

    • Check whether you’re still experiencing the same issue after deactivating all of your plugins (except WooCommerce) and switching to the default Twenty Seventeen theme?
    • Paste a copy of your system status report here (found under WooCommerce > System Status)

    Thanks!

Viewing 1 replies (of 1 total)
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