PayPal Error: Currently unavailable.

  • Resolved twowithink

    (@twowithink)


    7 months, 1 week ago

    Hi,

    Sometime in the past couple of weeks, the PayPal payment option shows on the checkout page, but as soon as it is selected, the popup tries to load, then fails and gives the error message:
    Currently unavailable. Please try a different payment method.

    The PayPal popup tries to load, then fails and gives the error message. Based on the browser logs errors, my feeling is this is an issue with the connection between the website and Braintree.

    POST https://api.braintreegateway.com/merchants/4qvxkkvbxbfnwzv2/client_api/v1/paypal_hermes/create_payment_resource 422 (Unprocessable Content)
    Error: PayPal payment options are invalid.

    WordPress, theme and plugins are up-to-date, including a new 3.2.0 version of the Braintree for WooCommerce Payment Gateway plugin. Version 3.17 was also affected and rollback to v3.1.6 did not fix the issue.

    Any suggestions on what is causing this and a fix? Thank you.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hey there, @twowithink! Thanks for contacting us. I’m happy to help you.

    Have you tried disconnecting and connecting again to see if the issue persists?

    Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

Viewing 1 replies (of 1 total)
  • The topic ‘PayPal Error: Currently unavailable.’ is closed to new replies.