paypal error credit card payment mobile version

  • Resolved masseriepiano

    (@masseriepiano)


    1 year, 11 months ago

    Hi, I have a problem on the mobile payment version of my website. When I pay by debit/credit card, once I enter the card details and authorize the payment through the bank app, it doesn’t give me payment confirmation but opens a popup to log in to my paypal account, thus not allowing the final payment. I performed the same procedure from the pc browser and it worked regularly. Thank you.

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  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @masseriepiano

    There have been similar reports here on GitHub: https://github.com/woocommerce/woocommerce-paypal-payments/issues/1213

    PayPal Payments does not control the card payment process for Standard Card Payments, so most of what happens in the iframe or the popup window is usually up to PayPal.

    Our partners at PayPal were informed about this behavior, though, and are investigating. We don’t know much more about it yet and also haven’t been able to reproduce it ourselves.

    It depends on whether it is available in your region, but the best workaround for potential issues relating to Standard Card Payments is to sign up for the Advanced Card Processing.

    I hope this helps!

    Kind regards,
    Niklas

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