Paypal error: Could not retrieve order

  • Resolved graphikeye

    (@graphikeye)


    1 year, 4 months ago

    Similar error as others have reported. Have tested on Firefox 115.0.3 and Chrome ?115.0.5790.110?

    Could not retrieve order. Maybe it was already completed or this browser is not supported. Please check your email or try again with a different browser    .

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @graphikeye

    Your checkout page doesn’t work correctly and as a result, it doesn’t enqueue the PayPal button script. So the “Place order” button remains visible and causes the error you mentioned: https://github.com/woocommerce/woocommerce-paypal-payments/wiki/Common-errors#could-not-retrieve-order

    The form fields also look messed up on your checkout page, as if this checkout page was built with a third-party plugin. However, PayPal Payments only supports checkout pages that use the [woocommerce_checkout] shortcode.

    So I suggest performing a conflict test as described here: https://github.com/woocommerce/woocommerce-paypal-payments/wiki/Advanced-Troubleshooting#test-on-staging

    And if the problem persists with only WooCommerce, PayPal Payments, and the Storefront theme, I suggest creating a new checkout page with the regular checkout shortcode as described here: https://woocommerce.com/document/woocommerce-shortcodes/#how-to-use-shortcodes

    I hope this helps!

    Kind regards,
    Niklas

    Thread Starter graphikeye

    (@graphikeye)

    The check-out page only has the woocommerce shortcode. I’ll trouble shoot the other tips you posted and follow up. Thanks.

    • This reply was modified 1 year, 4 months ago by graphikeye.
    Thread Starter graphikeye

    (@graphikeye)

    I just tried it in the troubleshoot mode, same error:
    https://postimg.cc/phPqBpwg

    All plugins are disabled except paypal and woocommerce.
    Going to try switching the theme.

    Thread Starter graphikeye

    (@graphikeye)

    I’ve also replaced the check-out page with a new one and added the shortcode. The problem persists, but now I can’t redirect the “Proceed to Check-out to new page” either

    Thread Starter graphikeye

    (@graphikeye)

    I’ve updated Bootstrap to the latest version. The forms look ok now, but the paypal checkout problem persists.

    We’re also getting the same issue.

    When clicking between payment methods we get the following errors in the console:
    Error #1: unhandled_error
    Which is then returning an inner value of “err”: “can’t access property \”nodeType\”, o.parentNode is null\nZd</</e<@https://www.paypal.com/sdk/js?client-“… etc

    Error #2: Uncaught TypeError: can’t access property “nodeType”, o.parentNode is null

    Thread Starter graphikeye

    (@graphikeye)

    @stephenatwaters to me it seems like you are getting a completely different error than what I posted. Would you mind starting a separate thread for your issue? My issue pertains to a specific error with the paypal button processing.

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @graphikeye

    Yes, the fields on the Checkout page look better now. But for some reason, the button.js script still is not enqueued. When this file is not loaded, the “Place order” button is not hidden, and the PayPal smarts buttons won’t load.

    So the PayPal gateway does not work unless this file is loaded.

    Such behavior most often could be caused by third-party plugins (e.g. caching or minification).
    If the behavior persists with the Storefront theme and only WooCommerce and PayPal Payments active, I suggest navigating to the PayPal Payments settings and clearing the Hide Funding Source(s) field in the Standard Payments settings tab, and then saving the settings.

    Please let us know how that works out for you. If the problem persists, I suggest contacting the support team with a copy of your system report, which you can access from here:
    WooCommerce > Status > Get system report > Copy for support
    You can share the report with us either here in the forums or privately?from here, if you prefer. If sending privately, please include a link to this thread for context. Thank you!

    @stephenatwaters Unless you are using the same hosting, exactly the same plugin setup, and the same settings, your issue is unlikely to be related to the one reported in this thread. Please create a separate thread for yourself so our team can provide appropriate assistance. Thank you!

    Kind regards,
    Niklas

    Thread Starter graphikeye

    (@graphikeye)

    Could you tell me a little more about button.js? Is that part of woocommerce? I’m scrubbing the dirs to locate it and add it to the functions.php and try to force load it. Otherwise I’ll try the other route you mentioned.

    Thread Starter graphikeye

    (@graphikeye)

    Also, the place order button is visible:
    https://postimg.cc/sBRzxT73

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @graphikeye

    The button.js script is enqueued by the PayPal Payments plugin. It is located in this directory of the plugin: modules/ppcp-button/resources/js/button.js

    This script performs several tasks, including hiding the regular “Place order” button and replacing it with the PayPal smart buttons. You can find more details about the behavior you encounter here: https://github.com/woocommerce/woocommerce-paypal-payments/wiki/Common-errors#could-not-retrieve-order

    Also, the place order button is visible:
    https://postimg.cc/sBRzxT73

    That’s the problem. Because the “Place order” button technically does not work, as it cannot initiate the PayPal JavaScript checkout flow.
    We need to find out why the button script is not loading, as this prevents the PayPal payment process from working on your site.
    Unfortunately, there could be many possible causes for such behavior.

    In some instances, it may be caching/script minification, in others, it may be a console JavaScript error disrupting the JavaScript code execution on the site, or in other cases, it may be a problem on the client site, e.g., by having JavaScript disabled in the browser.
    That’s also why you may find a lot of other reports about the “Could not retrieve order” error, but the cause for it is a different one in most cases.

    We can best judge the possible cause for this on your site when we know some more details, e.g. with a WooCommerce system report.

    Kind regards,
    Niklas

    Thread Starter graphikeye

    (@graphikeye)

    Hi @niklasinpsyde

    Clearing this allows purchases to go through:
    “clearing the Hide Funding Source(s)“

    So for now that’s ok. I will attach a copy of the report so we can investigate further because it would be nice to get the button.js working in good order. 

    `
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    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @graphikeye

    Thanks for the feedback. I’m glad to hear changing this setting resolved the issue.

    There have been a few similar reports in the past and most likely the problem is caused by an invalid initial plugin configuration. However, it is not clear to us how such behavior could be caused as we cannot reproduce it.

    In similar cases, users resolved the problem by changing any setting in the Standard payments tab. This may include changing the Hide Funding Source(s) or simply changing something else, like the button layout or label.

    Once the updated settings are saved, and the buttons appear on your Checkout page, it should be fine to tweak the settings according to your preferences.
    So normally, it should also be fine to re-insert Credit and debit cards into the Hide Funding Source(s) setting, if you wish not to prove the black Standard Card Button via PayPal.

    In essence, we expect this only to be an issue with the initial plugin configuration and it should be working fine once you managed to get the buttons to show.

    If you continue to encounter any problems, don’t hesitate to let us know. Thanks!

    Kind regards,
    Niklas

    Thread Starter graphikeye

    (@graphikeye)

    Ok, thanks @niklasinpsyde feel free to close the thread.

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Happy to help! I hope the team will eventually figure out the cause of this issue to prevent it from happening ??

    Don’t hesitate to let us know if there’s anything else we can help with.

    Kind regards,
    Niklas

Viewing 15 replies - 1 through 15 (of 15 total)
  • The topic ‘Paypal error: Could not retrieve order’ is closed to new replies.