Paypal error and shipmeny info for digital product

  • Resolved ambr4

    (@ambr4)


    12 months ago

    Hello, i have couple problems with WooCommerce PayPal plugin.

    1. How i can put shipment info in paypal for digital product, they ask tracking number but this we dont have, thats why always they hold money for 21days. Its possible to write shipment info, that product delivered in email or to do something else for this info?
    2. For some customers i have problem, that they cant buy in shop, and on order i see this error: [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-SHIPPING_ADDRESS_INVALID PayPalGateway.php:607 [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-SHIPPING_ADDRESS_INVALID OrderEndpoint.php:335 Order status changed from Pending payment to Failed. How i can fix this problems?
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @ambr4,

    Thank you for reaching out to us, we are here to help.

    Let me try to answer your 2 questions separately:

    1. PayPal only requests merchants to provide tracking details for physical products. To avoid this, it’s important to mark the “Virtual” checkbox in the WooCommerce product configuration.
      Then PayPal will handle the product without shipping and won’t request any tracking data. For physical products, tracking data can be submitted as described here:?https://woo.com/document/woocommerce-paypal-payments/#how-to-use-package-tracking-features
    2. The second error is difficult to pinpoint without more details. We would need at least a system report. But we expect you possibly have removed billing/shipping fields from the WC checkout, resulting in incomplete data sent to PayPal, which can cause this issue.
      Another option is that this issue could be caused by another plugin. You may want to perform a full conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the default theme Storefront and disabling all other plugins except for?WooCommerce and?PayPal Payments to see if the behavior persists. Here’s a guide that explains the steps in more detail: How to test for conflicts.

    If you want us to take a closer look at these issues, you might want to think about providing more details of your site. If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
    (please add the URL of this thread in the ticket as well).

    Let us know what your findings are and how you want to proceed on this matter.

    Kind regards,
    Joost

    Thread Starter ambr4

    (@ambr4)

    Thank you fors answer

    For checkout form i use script Checkout Field Editor for WooCommerce and i edit just billing fields, because for digitals dont need full billing or shipping fields, but if i understand good i still need use all fields yes? Also i put in here picture what i disable in checkout https://imgur.com/4JoCOjv

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @ambr4

    Yes, the billing fields are still used by our plugin (even if it is a digital product) to verify the customer and the order. You should continue testing in order to find out what is required to get a successful payment. Have you done any conflict testing? Did you verify Checkout Field Editor for WooCommerce is causing this?

    Kind regards,
    Joost

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Since we haven’t heard back from you in a while, I’ll mark this thread as resolved.

Viewing 4 replies - 1 through 4 (of 4 total)
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