PayPal Donation – Error Processing

  • Resolved dmorrissey

    (@dmorrissey)


    1 year, 6 months ago

    Hello,
    the site I am admin for is experiencing the following error intermittently.
    “There was an error processing your donation. Please contact the administrator.” This error is displayed within the Give WP form iframe. I checked the logs and see a Failed webhook event verification.

    I am in process of trying the disconnect/reconnect paypal solution.
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    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @dmorrissey ,

    Glad you reached out. I know you mentioned attempting the disconnect/reconnect option and it didn’t help. I’m going to provide some information about that here that might be helpful, but ultimately you’ll need to reach out to the support folks at PayPal to get more information.

    The “Failed Event Verification” can usually be resolved by disconnecting and reconnecting PayPal. You need to go to Donations > Settings > Payment Gateways > PayPal and click the “Disconnect” link in “PayPal Connection”.

    In order to process payments over Paypal’s API, third parties (like GiveWP) have to store what’s called a “token” and send that token along with the payment information. The token verifies that the application is allowed to transact over the API. If Paypal is unable to verify the token it will throw that “Failed Event Verification” message.

    If disconnecting and reconnecting PayPal does not fix the issue, I’d definitely recommend reaching out to them. The form on our site at https://givewp.com/paypal-onboarding-reports/ goes directly to folks familiar with these issues who can help get you sorted.

    In the meantime, you are welcome to send along any questions here and I’ll help as much as I possible can.

    Thread Starter dmorrissey

    (@dmorrissey)

    Thanks, it took a few tries but the disconnect/reconnect seems to have resolved the issue.

Viewing 2 replies - 1 through 2 (of 2 total)
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