PayPal DoExpressCheckoutPayment API call failed

  • Hi guys,

    A customer tried to order earlier today and received this message:

    PayPal DoExpressCheckoutPayment API call failed:Detailed Error Message: This transaction couldn’t be completed. Please redirect your customer to PayPal.
    Short Error Message: This transaction couldn’t be completed.
    Error Code: 10486
    Error Severity Code: Error

    Any ideas why it would fail? We’ve been using the PayPal plugin for well over a year and this seems to happen very rarely.

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  • Plugin Contributor angelleyesupport

    (@angelleyesupport)

    Hi There, sorry for really delay in this ticket, The error simply means there is some issue with buyer’s funding source.
    A funding source might fail for these reasons:

    • The billing address associated with the financial instrument could not be confirmed.
    • The transaction exceeds the card limit.
    • The transaction was denied by the card issuer.

    So please ask buyer to try a different funding source / card and things are going to work as expected.
    Here is a good resource to read about that: Why 10486 error??

Viewing 1 replies (of 1 total)
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