PayPal doesn’t capture payment

  • Resolved aandreani

    (@aandreani)


    5 years, 6 months ago

    Hi

    I’ve have the option “Capture” for PayPal, unfortunately it doesn’t capture the payment during the flow.

    This is what happens:
    – customer fills all forms
    – select “paypal”
    – paypal pop-up appears
    – login into paypal
    – payment selected
    – after clicking “continue” the pop up close and no payment is processed
    – now in the checkout page the customer has to click again “confirm order” to actually have the payment captured

    This is not the flow I expect afer selecting “Capture” has Transaction Type. I expect that the payment is completed/captured in the pop-up and when it closes there is a redirect to the order confirmation page.

    Is this a bug? I don’t think this was happing a few days ago.

    Thanks
    Alessio

Viewing 16 replies (of 16 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    @aandreani,

    Thanks for the feedback. I reviewed how that plugin works and it looks like it satisfies a different need in the market which aligns with your business process.

    The reason we developed our PayPal flow like we did is because there was an overwhelming demand for the billing and shipping info to be auto-populated, which our solution supports.

    1. Customer clicks PayPal button
    2. Customer selects shipping method and payment method
    3. Pop up closes and billing and shipping info from PayPal is used to auto populate checkout fields
    4. Customer selects shipping method based on address from PayPal then they click Place Order

      5. I don’t think there is any right or wrong way to do it, just depends on what the merchant is selling and how they want their site’s UX to be.

      Kind regards,

Viewing 16 replies (of 16 total)
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