• Resolved lionschris

    (@lionschris)


    Hi,

    Is it possible to have the form name in the PayPal description please?
    If not can it be added?

    We have a few different forms and it is difficult to see from the PayPal website which form a transaction relates to without looking up the transaction id in the submissions.

    This has made troubleshooting an issue for a submission difficult recently where we have received payment but the form was not saved…
    Any advice on the form saving issue would also be appreciated please.

    Thanks

    The page I need help with: [log in to see the link]

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  • Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @lionschris

    I hope you’re well today!

    There is such an option already built-in for Stripe payments, where you can set custom description. You’re right about PayPal, though – it can’t be set.

    I just had a conversation with one of our developers and we’ve put it on an improvement list already so it could be added in future.

    Best regards,
    Adam

    Hello @lionschris

    I hope you are doing well!

    We haven’t heard back from you for a while now so we’re going to mark this ticket as resolved, if you do have any followup questions or require further assistance feel free to reopen it and let us know here.

    Kind regards,
    Nastia

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘PayPal Description’ is closed to new replies.