Paypal Credit debit card payment option is not working

  • Resolved ohsofab2020

    (@ohsofab2020)


    1 year, 10 months ago

    Hi there,

    At checkout on my website customers who choose to pay via credit or debit card are unable to without a Paypal account, once they enter their card details it brings them to a Paypal log in screen once they ‘x’ out of that the screen then turns grey with a spinning wheel.

    Can you advise how this can be fixed?

    Thank you

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @ohsofab2020

    Thank you for reaching out to us, we are here to help.
    It sounds like you are using the Standard Card Processing option (BCDC) and not our Advanced Card Processing option, ACDC). The BCDC payment method is completely controlled from the PayPal server and is only triggered/initialized by our plugin. Our plugin does not have any control over this payment method. If you want to continue using BCDC, you should reach out to PayPal Merchant Technical Support and ask them to review the Transaction ID’s that are related to these failures and see if they can find what is causing this issue.

    Another option, is to activate ACDC and see if this payment method does work without these failures. In order to use ACDC you will need go through the onboarding/vetting process, so that PayPal can approve you for using this payment method. This is automatically done, when you onboard the PayPal account to the plugin, while you have selected the advanced card processing option (by default it will be set to BCDC).

    You can also do the Manual Onboarding/vetting process for ACDC here: https://woocommerce.com/document/woocommerce-paypal-payments/#sign-up-for-advanced-card-payments.

    If you want to read more details on these payment options, please read our documentation on these options.

    Please let me know if this helps you resolve the issue or if you need additional support from our end.

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @ohsofab2020

    I see that you have ACDC active on your site now, but I would not expect that this issue occurs with this payment method. Can you confirm this?

    Also, you might want to test this issue with sandbox accounts, to see if it might be account related (if you still encounter it).

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello,

    since we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.

    Kind regards,
    Joost

Viewing 3 replies - 1 through 3 (of 3 total)
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