PayPal Checkout “zip code not valid”

  • Resolved Lara Yokoshima

    (@larayokoshima)


    5 years, 8 months ago

    I have recently set up my online shop, and just today I had a customer wanting to buy the only product I offer (it’s a virtual and downloadable product, an ebook). However, when wanting to pay with PayPal, an error message appears that says “zip code is not valid zip code”.

    My shop is in Spanish, so I just translated from “código postal no es un código postal válido”.

    It seems this problem with the address being required or not valid is common with WooCommerce and PayPal Express plug-in, as I have read many entries here, but none seem to give a general solution to this. I don’t have restricted any countries, I’ve deactivated shipping calculator and have unchecked the “require billing address” and “phone number” because that’s not needed. The checkout form fields for address are marked as “optional”.

    Please help, I really need this to work.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    Hi there!

    Please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.Please note that this is for PayPal Express Checkout.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

Viewing 1 replies (of 1 total)
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