PayPal Checkout – Purchase not set to completed anymore

  • Resolved Andreas

    (@andioh)


    3 years, 10 months ago

    Hi,
    I have a WooCommerce store selling only digital products. Before, while using PayPal Standard, the purchase had been set to ?completed“ automatically once the payment has been completed.

    Now, using PayPal Checkout, purchases will be set ? waiting for processing“ instead. How can I change this back to completed?
    For now, I returned to PayPal Standard as workaround.

    Thank you,
    Andreas

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Mike M. a11n

    (@mikedmoore)

    Automattic Happiness Engineer

    Hi @andioh,

    I understand that, when orders are placed using PayPal Checkout, the order status isn’t updating the Completed and is instead remaining in pending status. This happens when the Instant Payment Notification isn’t being received from PayPal. I recommend working through the points here: https://docs.woocommerce.com/document/paypal-standard/#debugging-ipn-issues

    Let us know if you have any questions ??

    Thread Starter Andreas

    (@andioh)

    Thanks for your reply. With PayPal Standard it‘s working and for PayPal Checkout I couldn‘t find any options for IPN.
    In the purchase itself I see the message ?Payment received“. It rather seems that the plugin handles digital products like physical ones. I‘ll check the link you posted and report back.

    Thank you!

    Erica K. a11n

    (@piratepenpen)

    Automattic Happiness Engineer

    Hey @andioh,

    To clarify what is going on here, it sounds like the site https://andreas-reitberger.de/ sells virtual items. When using PayPal Standard, the order would move to Completed when finished. After moving to PayPal Checkout, the virtual orders go to Processing instead of Completed. It should be moving to Completed if all the products are virtual.

    This is going to need deeper troubleshooting. Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
    ?
    Please include a link to this forum thread, so that we can keep track of what’s already been done.
    ?
    We will be able to help you further there.

    Let’s get you taken care of! ??

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘PayPal Checkout – Purchase not set to completed anymore’ is closed to new replies.